Testimoniales de Clientes
Valoración de los clientes
My car was serviced in the time frame promised and the friendliness of the staff was above reproach.
The people who work here were really nice and made sure that we understood how the process was going to go.
Service appointmen set fast. Loaner car was also arranged. Pick up after service was completed was also quick and efficient.
I always get 5 STARS from this dealership. I was met by staff as I pulled in and quickly put in contact with my service advisor. Art and James were helpful, friendly and professional. My Sprinter went in and out when they said it would. A recalibration was done due to a window replacement and it's working as it should, and their 'all clear' multi-point inspection was done giving me peace of mind as I drove off. THANK YOU!
Mercedes-benz of Boerne lives up to its reputation in quality professional service. Service Advisor David Rockwell explained in detail exactly the type of service needed.
Most professional Service Advisor in San Antonio. Eddy Waters is excellent. Great service and attention to detail.
MB Boerne never disappoints! They always provide great costumer service. Thank you to Eddy Waters for the wonderful service support and keeping with the status of the work on the vehicle. And as usual, before you get your vehicle, it’s immaculately clean.
Mercedes Benz of Boerne did a great job servicing my EQS. The dealership is beautiful. The staff is competent, friendly, and professional. Couldn’t ask for more!
Great experience. I was met as I drove in, introduced to Mr Forbes in service. He handled everything. I received a report on my car as he promised I would. I went to meet with Ms Desiree Lev to sign the warranty paperwork. She took time to explain everything and answered all my questions. Great team
Excellent service from Pat at Mercedes Benz of Boerne. Very thorough and helpful with my car
Mercedes-Benz of Boerne has the absolute best service of any dealership I have been to! They make me feel like family! I highly recommend them!
Great dealership very customer friendly and they go out of there way to ensure customer satisfaction.
Arturo provided outstanding customer service. He provided at least daily updates on my vehicle and was attentive to making sure my vehicle was delivered in excellent condition after the service was done. He was honest and fair with the estimate and there were no unpleasant surprises. He made sure I had a loaner MB while my vehicle was being worked on. Most important, my car runs great and Art made me feel like a valued MB customer.
It’s always a pleasure to work with Lynda and her colleagues. I always feel like my concerns are being heard and taken care of.
Always excellent, friendly service. I know the job will be done right! Service providers are super helpful.
James did a great job, service on time as scheduled excellent customer service ! Well done!
Excellent and professional services provided from the beginning to the end of the process! I highly recommend Mercedes-Benz of Boerne without reservation.
Wonderful service!!! Mercedes Benz in Boerne great service. Chris is the best!! Love my car!
Great service, done in a quick professional manner with good communication. Mark in service was great to work with
Extremely pleasant. Very clean. All staff have been terrific to work with, the service department, sales department and finance. Highly recommend this dealership for all your needs with your Mercedes.
Mark is an incredible service advisor! He’s very knowledgable, kind, honest, and always makes me feel taken care of. The customer service I get from Mark makes me want to be part of MB Boerne family for life!
I would have to say that this dealership has absolutely redeemed themselves from the first review that I had left on Google which I will be updating first off let me just say that if it wasn't for the way I was treated over the phone trying to make my service appointment my car would have been brought to this dealership the first time instead it was brought to San Antonio Mercedes-Benz who returned my car unfixed and the service writer did not listen to what was wrong with it in the first place now they won't even ...
Linda is the best! I do all of my services through Mercedes of Boerne. Thank you for another great experience.
Great customer service. Lynda De La Cruz kept me informed of the entire process and the status of my car. When she was told that I needed to replace my rocker panel, she suggested I check with the company that repaired the "deer attack". I did and they are replacing the panel at no cost to me. What. a professional she is!!
Great customer service. Everything was explained in detail and the service provided was as expected.
James has always been a consummate professional in servicing our sprinter RV. Any problems that have ever come up have been quickly and completely resolved. Thank you so much!
They do an excellent job. I suggest they tighten their estimates of length of service.
Making an appointment is a breeze. I can always get an appointment within two days. When I come in for appointment everyone is welcoming and helpful. Thank you!
Great service. Eddie waters is an asset that you would love to have in any service dept. HE goes above and beyond to satisfy the customer. THANKS AGAMIN.
Simply The Best! After searching endlessly on the internet for a pre-owned Mercedes Benz, I thought I would glance at our local dealer website, MERCEDES BENZ of BOERNE. Focusing intently on one model, one was shown to be available…, offsite. So, first step, where is ‘offsite’? Of course , no longer available from a sister dealership. But you might be interested in another model we have arriving in two days, hmm, okay. Well worth the wait. My sales representative, Nora, was patient with me, as I wanted a V8, not a V6. She said, drive it, give it try. Glad I ...
Great service. Exceeded expectations. Would recommend dealer services to others who are looking for a great vehicle
Very courteous people and the best car dealership that I have come accross. The sales person as well as the financial department were very efficient and completed the deal very quickly and did not push to sell unnecessary extras.
Very nice dealership, will keep coming back for parts and service. Thanks Ken Thomas my service advisor for the actuator replacement on gas flap and technician for quick turn around.
I recently had the pleasure of visiting the Mercedes dealership and I must say, I was thoroughly impressed with the quick and efficient service I received. A special shoutout to Arturo Farias, the Assistant Service Manager, who went above and beyond to ensure my experience was nothing short of exceptional. His professionalism, attention to detail, and genuine care for customers made a significant difference. I highly recommend this dealership for their outstanding service and commend Arturo for his excellent customer support!
The customer service I received during this visit was exceptional. The employees I was in contact with, especially Ryan, my service advisor was exemplary.
MB of Boerne always has great customer service and never disappoints! I give them a 10!
MB of Boerne is my top choice for service in this area. The customer service is excellent!
The work done seems to be OK. It was expensive. I was surprised that they didn't even clean the windshield. I am missing the tire monitor that was on the dash.
Great customer service and maintenance service. Service Advisor, Lynda Cruz Lind Thank you so much for all you do!!!
Very professional and courteous staff. Extremely clean and nice looking dealership. High Class facility. Enjoyed the visit.
My wife was in Boerne TX (9 hours from our home) with our daughter who is due any minute with her first child and our first grandchild when her ML350 started running really rough. She was extremely scared that it was going to leave them on the side of the road during this medically critical time. She called me and I called Mark DeLaFuente (service manager) at Mercedes Benz of Boerne and he scheduled an appointment for the first thing this morning. They diagnosed the issue and repaired our car within a few hours. I can’t even explain how much ...
Absolutely Fantastic Store, Management Team is very friendly. From start to finish I enjoyed every minute purchasing my 2023 EQ 350 if your even thinking about a Mercedes-Benz don't buy anything until you talk to the team at Mercedes-Benz of Boerne.
Very detailed and work well, exceptional service, willing to negotiate, good financing options, very well managed dealership
Mercedes of Boerne is the most trusted dealer I have been to. Linda De La Cruz always handles our service needs with honesty and professionalism! Thank you!
Lynda De La Cruz is wonderful to work with. Explains issues and returns calls within minutes and always has a smile for you.
My car repair experience was made the best by my service adviser Patricia in keeping me informed of all that was happening along the process. Everyone connected with this process was also very courteous and helpful including the loaner car experience. Thank you Mercedes Benz of Boerne .
Wonderful place and always has been . Employees are always helpful especially Patricia Enrique. I have mobility problems and the staff was very helpful.
Excellent customer service. My representative found the car I was looking for and had it delivered to my front door. The financial representative created the smoothest non contact purchase ever.
Fabulous Service! My service manager, Lynda De La Cruz, is the BEST! She is professional and knowledgeable. Even though I live in San Antonio, I wouldn't take my car anywhere else to get serviced. In fact, I will probably purchase my next car from MB Boerne just because of Lynda and the great service she offers.
Rey was a very knowledgeable and polite salesperson. He spent time to explain everything. He made us feel comfortable about our purchase.
Pat in service is always amazing. She always takes great care of our cars. Top notch service
Eddy Waters always makes the experience of serving the car and going to the dealership smoothly
My service rep, Eddie, always takes great care of my cars. He stays in contact with me to let me know what needs to be done and when I can expect my car. Loaner car was electric which was a fun experience! We love this dealership!
They are always accommodating and try to make everyone as comfortable while also getting them back on the road expeditiously
MB of Boerne has taken great care of our Sprinter! Service Manager James has gone over and above to address all our concerns, and Technician Josh has done an amazing job performing the repairs. We are very happy with the treatment we receive at this dealership.
Great service! Art Farias was customer friendly and professional! Excellent communication via text messages. The loaner vehicle was very nice and clean.
I have only dealt with the Sprinter service side and have never been disappointed. They are friendly, customer oriented and know the vans inside and out.
Mercedes of Boerne has been my go to dealership since I purchased my ML 350 in 2013. I do all repairs and maintenance for my vehicle through them. I have had the same excellent service person for the entire time that I have owned my vehicle and many of the folks that regularly help me have also been long time employees. I have always received exceptional service from each and every one of the people at Mercedes of Boerne. I highly recommend their services as you always know what to expect. It never varies from its excellence.
Excellent service! Linda de la Cruz was exceptional in helping us. Service provided met expectations.
Staff is very helpful and polite. They are servant-oriented and knowledgeable; providing recommendations based on evaluations, as well as the cost. No pressure or obligation for the customer to agree to the services.
Great performance and very professional made it very easy will continue to support Mercedes dealer ship
Great customer services, sales person was very friendly and efficient knowledgeable with the car that I was purchasing
Amazing service and professionalism at this dealership. Eddy Watters is a fantastic service advisor! -Gopinath T.
Excellent service as usual, no doubt! I made an appointment online at their website, and got available time on the same day! Mark De La Fuen was the service advisor who took care of me. I showed him that I got a coupon and reminder from their service. He took it without any hassle. I just waited there and drank some coffee, ate some snacks. The waiting area was very nice too. Sure I will continue to keep my car serviced at Boerne MB dealer.
Great service every time. Service my car here every year and always satisfied by quality service, and professionalism.
Ken was extremely helpful and super friendly. My car was serviced timely with no added stress.
My daughter had a flat tire and Lynda from Mercedes Boerne, said we’ll take care of it and did just that!!!! I brought the car in and in a short amount of time, my daughter was back on the road! The wheel was fine and a new tire was installed! Thank you Mercedes of Boerne! Great job as always!!!
Ryan as always is very responsive. He always keeps me informed about my vehicle. I will recommend your location and ask that they seek Ryan as their rep. Thanks.
I did not get a comprehensive review on work done How are my tires? How about battery? Is it good for another year? Was not notified by phone when car was ready so fond a good place for lunch.! Al in all it was a good experience. Al conveniences available. Snacks comfortable places to sit and sparkling clean
Great Service and Communication. James and his team took care of us. Drop Off and Pick Up was smooth.
I was very impressive of the responsiveness of staff. I was assigned a new technician her name is Pat and she kept me informed and updated while waiting. I definitely want to keep her as my new tech person.
Just incredible at 100%. Service advisor Ken was incredibly professional. From the moment I arrived, I was treated like royalty.
Best costumer service I have had ever! Good pricing, in time and very professional! Such a good experience…
Ken Thomas was very polite, efficient and kept me informed. He explained the bill and made sure I was not charged incorrectly.
I’ve been a customer at MB of Boerne since 2016. My experience with your dealership has always been excellent. A large portion of this rating is attributed to the outstanding/professional service I’ve received from my service advisor, Mrs. Pat Enriquez. Thank you, Pat!
Always made to feel like family when visiting dealerships for any reason! A great place to purchase any auto product or service.
Great experience, no sale pressure at all. Very professional and right to the point. Michael Talamantez greeted me when I first came in the door, he had the car ready for a test drive and ready for any question that I had for him. All in all, a great experience, I would definitely do business with them again... And oh yeah, I purchased the car.
All the staff that we met was a pleasure to meet, and Jeff our salesperson and Dee were exceptional in their knowledge. Would highly recommend this dealership.
Exceptional service from Lynda, if you go to Mercedes Boerne ask for Lynda you won’t be disappointed.
Good service except for service assistants who were supposed to fetch car. They were standing around talking, but would not help my service manager. After I waited 1/2 hour Ken Thomas finally went himself to get car for me. They need some decent supervision.
The service advisers are very competent and courteous, especially Lynda!!! She helpers with making good choices for our C300.
Customer friendly and very professional Crack in windshield fixed while I waited. Washed car and finished in a timely manner.
Mercedes Benz of Boerne has consistently provided the best service in both sales and service. I highly recommend them to anyone looking for a new vehicle.
Service department is always ready for my car, With the help of Linda De La Cruz, and all the personal at my service.
Great experience. Eric was technician and Mark was the service advisor. Good job and very through!
My Service visit at the Sprinter department was an easy experience, from check in to check out. They were also some last minute items that I phoned in after check in. James and his associates were very professional.
Mark de La Fuente is a great Service Advisor who always takes care of the issues the first time. Staff are very nice.
Mrs Lynda was really nice and caring she explained everything very clearly made my trip easy
The first time I went to Mercedes of Boerne was with an slk350 that wasn’t purchased at the dealership. The service department was the very best at how they made you feel. Since then Linda has taken excellent care of everything else we’ve needed. Because of the service department we have since purchased another Mercedes and possibly another in the future. Thank you Linda for your help.
Detailed inspection with video offers clear and thorough explanation. Ms. De la Cruz, our Service advisor offers timely and detailed updates with priority options to understand severity.
We have enjoyed and always prefered purchasing our cars from Nora at MB of Boerne. Nora is very professional and has sold us every car we have bought over the years. She always makes us feel like a priority and works to get us exactly what we want.
Cater to their customers. I always receive a thorough review of my car issues. Professional service ALWAYS! I'm totally confident when I get my car back on the road after maintenance services.
My experience with Guy Vick at Mercedes Benz of Boerne was fantastic! The entire process was smooth and easy! I was able to purchase the vehicle that I wanted with more bells and whistles than I anticipated. I’m super excited and looking forward to driving my new E350.
