Mercedes-Benz of Boerne Reviews & Testimonials
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Customer Testimonial Videos
Please watch some of our customer’s testimonial videos and see what they have to say about Mercedes-Benz of Boerne. We pride ourselves in providing the best luxury car buying experience.
Customer Reviews
Chris was great, he is so personable! Don’t find that anywhere nowadays. Service was amazing as always
The service department does a great job. I was not completely satisfied with a problem I had with my van after picking it up and they quickly corrected the situation. Ric Caldera is Awesome- professional and receptive at all times. He even called me on his day off and checked on me a few days after picking up my van. If you have a Sprinter van I highly recommend this dealership for your service needs.
Great service from beginning to end. I had regular maintenance and warranty work on my 450 SL.
Service was quick and thorough. Staff was very pleasant. They do a nice job of stocking drinks and snacks in the waiting area.
I had a great experience. Took my vehicle in for a service and the staff was welcoming and accommodating. They got me in with no problems and the facility was clean and the process was fast and dealt with exceptionally great customer service
I appreciate the professionalism and courtesy of the technicians and the front office personnel in assisting me with repairs and maintenance of my vehicle
Chris Forbes is an amazing service assistant manager.gives me honest information and recommendations on services my vehicle needs based on its urgency. Kept me informed from start to finish on progress of the work being done. Even when he was off he reached out on his return back to work to make sure everything went smoothly and was I pleased with the service I received. And offered other assistance if needed I am very pleased with Chris that represented me on my needs in keeping my SUV up and running properly and safely. Mercedes of Boerne is very lucky ... Read More DealerRater - Nov 9, 2026
Dealership is clean and staff is extremely friendly. If they don’t have the vehicle you want they will take the time to help you find what you are looking for. Sales team in in no way pushy like other dealerships
Staff is nice and very helpful. Had to return to the dealership twice after pick up due to a an alarm on the dashboard. Had the same problem after a previous service
A+ service and personalized service. Charles continues to provide professional and outstanding customer service. Thanks!
David Rockwell was the best! Very helpful took care of all my concerns. Kept me updated on the progress of my vehicle explained everything to me in detail. 👍😁
Very thorough service bot non warranty and warranty. The staff is very professional. Have be doing business with the for years.
Eddy Waters, the service advisor manager, is outstanding and leads an exceptional team! I have highly recommended them to many friends.
I received service at Discount Tire and had a great experience. The staff was very friendly, professional, and took the time to explain everything in detail. I really appreciated their excellent customer service. Thank you!
Service department was excellent in working me in without an appointment and taking care of me promptly. Fantastic folks.
I really appreciated the service from Mercedes of Bowrne, specifically David. It is why I continue to bring my vehicle back, even when I get a new one.
It is always a pleasant visit even when it is for service on a vehicle!
Great dealership. No pressure from sales. They don’t hover over you but instead just show you the cars and let you decide which is nice. Financing was quick and smooth. Good group of people. Jeff B our salesperson was very responsive.
Linda always provides excellent service. She makes sure we are always taken care of and is always willing to help us in any way. They should have Linda train all other service associates in what customer service is. I rate Mercedes of Boerne 5 out of stars 5.
David and crew took great care of my wife after her car had some issues.
Eddie waters is the best advisor, helpful and friends. He keeps us coming back thank you Eddie
Very responsive and extremely professional at all times. Lynda De La Cruz, our Service Manager is always so helpful and quick to help resolve any concerns we might have.
Great service and communication! Will be going back for all of my service needs and possible future purchase
David Rockwell our service advisor is a consummate professional and always delivers service with a smile and beyond expectation.
Dealership service department is very customer oriented and organized. Turn around on service and repairs are timely. Friendly and respectful staff. Loaner vehicles available on request. Couldn’t ask for more.
Very professional and friendly service. Even washed our Rv! Thank you for your assistance! Bye
Thanks to Mike sales consultant and Victor finance manger for the deal and easy process
I was extremely pleased with the service received today. My check engine light was on and Linda worked me in. Turned out the purge valve needed replacement. The dealership was very busy but my car was repaired and I was done in just a few hours.
I’ve had a great experience with Mercedes maintenance. The service is professional, efficient, and always handled with attention to detail. I appreciate how well they communicate throughout the process and make sure everything is taken care of. Excellent service overall!
Excellence in service summarizes this dealership and my service advisor Pat. Constant communication, clear explanation, courtesy and professionalism in all interactions.
I was extremely pleased with the service at this dealership. It was a very bad weather day and I was having problems with my car not starting. I called my new service advisor, Eddy Waters, and he was so kind and helpful in sending someone immediately from Roadside to take care of my problem. Isaac was there within 30 minutes and had my car up and running again shortly. I would highly recommend this dealership and especially Eddy Waters.
Wheel alignment was done wrong, had to get the car back to dealership and wait 1.5 hours as they fix it. Fix was immediately done and works good now.
Loved the ease of getting my car fixed. David ensured I had the discounts added and the rental worked out perfectly.
We love Mercedes of Boerne - and we appreciate Lynda’s attention to detail and care for me and my family. Always honest. Always detailed and professional.
Linda was fantastic as my advisor and the customer service was excellent.Thank you keep up the great work
Quick and easy! I had the wrong day and they still got me in with no problems!
This location has associates who care about the customer and are willing to be of assistance. I generally have costly repair to my vehicle and they never made me feel as if I was just another dollar walking through the door. This location really does a good job of seeing the person behind the wheel to this point in our journey.
I could not be more pleased! Incredible helpful , I feel so very well taken care off! I like the way this Company communicates with me. My service adviser is absolutely wonderful! Thank you Eddy!
Good communication, good customer service, good mechanical service. I know this dealership takes extra care and presents all options.
Emergency roadside repair needed driving through Boerne, Tx. Road debris punctured a hole in our battery radiator which was leaking coolant. They replaced it ($2500), were efficient and informative with the work. Must give Javier Rojas honorable mention. He took great care of us, helping us with luggage to and from a rental car (since we needed to stay overnight), was very attentive and informative. Another unnamed valet there refused to assist, ignored us and when his assistance was requested, refused to do so. He was busy scrolling through his phone. We brought this to the dealer's attention with hopes ... Read More DealerRater - Sep 19, 2026
It's been a true pleasure to receive assistance from Lynda DelaCruz and her team. She is very compassionate and only gives her clients the best of herself. May God continue add daily blessings.
As always, the staff is friendly and attentive. Service work is done quickly with a video explanation of suggested services. They always take care of a ride for you if you plan in advance (or a loaner if you need one). Dealership is posh as it should be!!
My service advisor Linda De La Cruz crushed all of my expectations. Linda as always keeps me informed of maintenance needed while taking care of my car at the highest level and quality .
I always appreciate the customer service provided by Linda Delacruz Best wishes Best wishes Best wishes
Guy is the greatest and has really taken good care of us. It has been a pleasure.
I have purchased and serviced vehicles at different dealerships over the years, but my experience at Mercedes-Benz of Boerne stands in a category of its own. What truly sets this dealership apart is the people, and Linda DeLaCruz is an absolute standout.
From the moment I arrived, Linda made me feel valued, respected, and genuinely cared for. She has an incredible combination of professionalism, warmth, patience, and attention to detail. Nothing about the experience felt rushed or transactional. She took the time to listen, explain everything clearly, answer every question, and keep me informed throughout the entire process.
What impressed ... Read More DealerRater - Sep 14, 2026
I have 3 AMG and only have them serviced at this dealership. A huge asset is Linda , she provides the highest level of customer service and commitment. She goes the extra mile and is the primary reason I keep coming back. The mechanics are excellent as well.
Nora is the reason we purchased my daughter’s 2024 GLE350. Nora is the reason we came to MBB. She puts the go in professionalism. She must have showed us 10 cars, but she finally succeeded. Determination is what I’m talking about.
Mercedes-Benz merits the highest recognition for the exceptional quality of service they deliver to their customers. I have had the privilege of working with Davidwell, a service specialist whose professionalism and dedication are truly commendable and worthy of admiration. Thank you. Kevin McDonald San Antonio, Texas
Great service the best service writer! Completely recommend David R! Thank you for all the great service and patience you have.
I love my service advisor he is awesome! He makes sure the services needed are completed. Amazing service!
Polite courteous and professional service on my BMW X3. I highly recommend Mercedes Benz of Boerne and thankful for their help.
.At the end of our first day of a month- long trip the RV overheated. Spent the night in a Land Rover parking lot then all day yesterday at the Boerne Mercedes dealer doing tests and getting new fan assembly installed. Our 2018 Sprinter based Winnebago View seems to be performing nominally. Although we were anxious to start our trip the Boerne team gave us great peace of mind for the rest of our month long travels. We couldn’t have been in a more comfortable place to wait for 12 hours. So thanks to you, Ricardo Caldera, Sprinter manager Jerry, the ... Read More DealerRater - Sep 9, 2026
Messed up alignment initially coded with standard trim code. Even though I have Amg line package which requires different specs on alignment.which made my car drove like totally diffrent and abnormal. Service advisor were arguing w me that they were on the right. Then only way fix was to do repair for some caster bolt. Pre owned manager Sean gahan took responsibility for their techs mistake, and got the caster bolt put on as a gratitude,but even after doing the final alignment they still coded as 4matic on a red car. Which makes car drive not normal as ... Read More DealerRater - Sep 9, 2026
David Rockwell sercice rep efficiently took care of vehicle in a timely manner. He thoroughly explained the inspection conducted and the work done.
The source department is excellent! Linda is absolutely the best and incredible service rider best I’ve ever dealt with.
From scheduling to delivery, Mercedes-Benz of Boerne (MBB) has the best customer service! My experience with MBB is 5 stars because Mr. David Rockwell goes above and beyond to ensure every automotive detail is excellently handled. Significantly, he thoroughly answers questions and speedily addresses concerns. His extensive knowledge of the automotive industry allows him to provide exemplary service. My vehicle runs well. I definitely recommend MBB!
Had a maintenance issue with one of our work Mercedes Metris vans. Ric in Service was able to get us in quickly and back on the road in no time.
We bought our first Mercedes Benz, a new 2025 GLC 300, from Mercedes Benz of Boerne. It has been a pleasurable experience. We love the car and the dealership. All of the folks have been great, particularly Wayne xx Laurent, our salesman, and Chris Forbes, our Service Manager.
I always receive great service from Chris Forbes - he makes sure my GLS is running great! He even identified safety issues like my bumper that needed to be repaired and was able to replace the parts same day, which is huge for me as a working professional. He makes sure my service is done efficiently and correctly. I always return to this dealership just due to his service. He deserves a raise!
Amazing service, Lynda took great care of me! I was in and out in a timely manner and did not feel pressured with any of the additions that I was recommended
I wish they could fix things the first time… It’s like the techs don’t listen and do what they want cause it’s all about profits.
Service is great, but below my expectations in the loaner car aspect definitely there is a room for improvement . I have never in my last 15 years driving a competitor make waited an hour and half for my oil change. NEVER..not even once ..
Always great service and they are ver y courteous and timely! Pat Tovar always has a great attitude and very knowledgeable!
The absolute best! David Rockwell is without a doubt the best service representative out there. He exceeds expectations and takes the extra step to ensure you and your car are cared for at Mercedes of Boerne.
Good customer service, but small attention to detail. Overall reasonable care, always overpriced after all… delivered my car washed and received it back dirty and dusty…
David Rockwell always provides excellent service at this location. It is the only location I will take my vehicle to.
Ricardo always takes care of our sprinter very professionally and thoroughly. Thank you for everything.
Great customer service. Service rep very accommodating. Clean location. Courtesy vehicle available.quick turnaround time. Ready when promised.
Professional and outstanding service I received from the sales people as well as my service advisor. Fransisco Pat and Chris are very professional and take care of the customer as well and I’m very pleased with their service.
Very happy with the dealership, both sales and service. The service representative was a pleasure to deal with and very knowledgeable. I’m glad I chose this car and dealer.
Everything went as planned. My car was maintained and finished within a day, the rental car was waiting for me. DAVID was professional and efficient. Service was excellent.
Always excellent service from my service professional Charles S. He is caring, professional and knowledgeable. My experience every time has been superior! He is a gem and I have recommended him to my cousin who now goes to Charles as well with his Mercedes. I am telling my large family, this where you should go and only see Charles. I know they will receive top notch service. MB, please make sure he is Mercedes Benz keeper. Thank you!
David was an excellent service advisor. I’m always happy to have my car serviced here, always a good experience.
I came in unscheduled and was still handled as if I was a weekly customer. Miss McCord was terrific. She kept me informed throughout the entire process including an unexpected critical item. It added about 3 hours to my stay but things happen on 9 year old cars. I was offered a loaner but declined. All in all another great experience at Mercedes Benz of Boerne made possible by Tawni, the mechanics and staff. Thank you.
For a Saturday, half staff, no greeters, found someone to ask, when I did get routed to the proper people, they were nice, efficient, polite, helpful, most of them. There was a very laid back environment. Normally, the atmosphere is pleasant and accommodating.
I always receive outstanding efficient, reliable, timely, wonderful service especially from my Advisor Charles Spencer.
I’ve always had a great experience with the service department here for my sprinter van. Rick and Kenny have really taken care of me and don’t feel like I’m being taken advantage of, and they do their best to get me back on the road as fast as possible👍
They have always provided great service. Never had any issues at all. Everyone is great.
Charles Spencer was our Service Advisor last week.. Charles was friendly, professional, articulate and knowledgeable. He did a great job educating us on our maintenance schedule work and also was very helpful with all of our questions. I will ask for Charles to be our Service Advisor on our next scheduled maintenance. Thank you Charles!
Efficient, friendly and honest, good communicator expensive but thorough with my safety their primary concern
I have had some really bad experiences at this dealership in the past, and quite honestly, at other dealerships as well. I’m writing this because of the exceptional service I received from Master Sprinter Technician Kenny Dieurestil and Sprinter Service Advisor Rick Caldera. They promised me they would take care of our service van, and they delivered.
I gave Mercedes-Benz of Georgetown two previous attempts to diagnose and repair a coolant leak on our 2024 Sprinter Cargo Work Van. Both times, they kept the van for three days and then four days, yet they could not find or fix the ... Read More DealerRater - Aug 7, 2026
Staff was very attentive and focused on our needs. Will continue to purchase vehicles from them
My service advisor, Charles S.has been great to work with. Always friendly with a smile amd works with you and listens to your needs. As a new member to the Mercedes brand I am making MB of Boerne my place for the servicing of my vehicle. Thank you, Y Harper
Excellent experience with the service on my Mercedes. The technician feedback on the service inspection was excellent and well explained with recommendations on what was needed and what was recommended. The video of the inspection was very helpful. Linda was my service advisor and did a great job getting me scheduled, arranging the loaner, and keeping me informed along the way. Very professional and helpful as usual.
Ivan was awesome. He was very attentive and knowledgeable and he was able to help me out even though I was a Saturday morning walk-in.
Very good service that I would recommend to family and friends if they needed service for their Mercedes.
I left my car for service. The loaner was waiting for me. I was back to work in time for my meeting. My car was done the same day.
Fantastic service/dealership. Had service performed on my SUV. Contacted my service advisor by email and he responded immediately and took care of all my needs including a loaner car.
Professional and friendly service. Very prompt with service and maintenance. Manager for my car maintenance is professional and returns phone calls asap.
Performed the work on time. We had a problem with sunflower seeds in the AC. The technician found the problem and cleaned out the system. We can now run the AC at its maximum speed with out being hit with seeds and rodent waste.
Great service! The Mercedes-Benz of Boerne is truly the BEST dealership to take your car for service. I would personally like to thank my advisor Ms. Tawny Jade McCord for her caring, supportive, and efficient response to my concerns. She was mindful of my feelings and explored different options to help me with the situation. Her communication skills are very good and I appreciate the times she answered my questions, even when she was off. That is undeniable what truly means going above the average level of service! I absolutely love this dealership and I will definitely recommend to ASK ... Read More DealerRater - Jul 20, 2026
David Rockwell provided truly 5‑star service. He kept me informed, handled everything efficiently, and made sure the repairs were completed in a timely manner. The overall experience was excellent, and I appreciate his professionalism and attention to detail.
Linda is a super wonderful service advisor. She definitely cares about her clients and making sure they are taken care of.
Service is always expertly handled and taken care of. Chris my service advisor keeps me informed on all actions and I have never had an issue with the technician teams efforts.
The customer service I received was outstanding. Tawni, in the service department, was very patient and helpful in addressing my needs by explaining what repairs were needed to get my car running. After deciding I wanted to look at new cars she contacted Benjamin for me. He worked with me to evaluate my current car and find a new vehicle that worked for me. He too was very patient in finding a car that matched my needs. I feel valued as a customer and will continue to do business with Mercedes-Benz of Boerne! I appreciate everything they did to make ... Read More DealerRater - Jul 14, 2026
Great service! Had a car totaled due to floods and Mike took great care of me.
Mercedes-Benz of Boerne recently performed some scheduled maintenance plus additional work I needed done (repaired 2 oil leaks plus brake work). The service department did a great job, service agent was excellent and a loaner was provided. Overall experience was outstanding.
I would like to thank Mr. Charles for being very professional, kind and attentive. I also would like to thank Mr. Eddy Waters always being very professional and take my payment for fixing the vehicle. Thank you Mr. Charles and Mr. Eddy Waters for all you do.
The service department has done an outstanding job making sure my vehicle is running properly. Linda De La Cruz is a top level professional. She went out of her way to keep me both informed, knowledgeable about the work performed, and recommendations for future service. My experience was flawless. Thank you!
Reviews & Testimonials | Mercedes-Benz of Boerne
