Mercedes-Benz of Boerne Reviews & Testimonials
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Customer Testimonial Videos
Please watch some of our customer’s testimonial videos and see what they have to say about Mercedes-Benz of Boerne. We pride ourselves in providing the best luxury car buying experience.
Customer Reviews
Excellent service. Prompt. Dependable. Thorough. Fast and accurate and great work. . Just the best in every way.
Linda De La Cruz always takes good care of her customers. They keep you posted on the progress of the vehicle
Had a great experience. Ryan was very knowledgeable and helpful. He explained everything and the service was outstanding.
Always great service and I’m never disappointed when I drop off my car for servicing.
Service manager is always excellent. Very informative and very kind. Explains all that car needs .
We work with Advisor name Charles, he was awesome to work with our vehicle. I give a 👍
I was pampered from beginning to end. Service to the max. Staffing is exceptional. Prompt and efficient.
Great service. My service account Manager is Mark Delafuente, who has taken care of our 4 MB's the past 20+ years. Always provides suggestions to help cars last longer and maintain top performance!
Fantastic service department. Charlie was our service advisor and did a great job with taking care of our car.
Staff are always prompt, courteous and efficient. Pat Enriquez is a knowledgeable and cordial service advisor. Getting a loaner is fast and easy.
Mercedes Benz of Boerne is by far the best dealership whether purchasing or servicing a vehicle. I have yet to be disappointed and I have been going for 8 years. My service manager (L de la Cruz) always takes time to answer my questions and always greets me like I'm family. Plus, technicians always meticulously take care of my car. Wouldn't go anywhere else!!
Linda was very pleasant , very efficient .she was checking on my car to make sure I don’t have to wait to long .
Always have been very pleased with Mercedes Benz of Boerne and Linda DeLaCruz. Very happy with everything done this time also! We appreciate every aspect of this business.
James is always so helpful and we appreciate his service. He has serviced our Rv and is always willing to answer questions. Michelle Harden
No pressure regarding sales. Willing to work with customer. Mr Pavon was very helpful. Also finance department was excellent
They got my car in and fixed in the same day. Great service from Lynda.
Outstanding, personable customer service. Friendly professional staff. Timely service. Air conditioning working perfectly. Very Satisfied.
Patricia is an excellent employee…she does everything she can to please the customer. Rate her the best.
Great service department. Specially my service agent Eddy Water: a true professional, patience and courteous. We love him.
Problems and how the problems are dealt with separate good service from great service. We encountered a small problem buying my wife's 2022 Mercedes and the folks at Mercedes-Benz of Bourne stepped up and handled it in a timely, professional manner. They don't just provide good service, they provide great service. We will buy our next Mercedes from these folks.
The folks at Mercedes were fantastic. Had all my paperwork ready and I n order just ready to go. Michael V. was my sales guy and he was awesome. Hope that we can business again soon.
Customer service was excellent. Our sales person Nora was super polite and very helpful awesome personnel… We will for sure go back in the future.. I am so happy we choose to buy from them…
I have been servicing my car at MBB for several years and I have always been very pleased. My appointment move smoothly. Eddy W. was very pleasant to work with and kept me informed on the progress of me service.
I love your level of professionalism. I have never had a reason to complain at your work. Thanks guys!
Nice dealership however I have experienced issues when I call the Service Center long wait times then call drops
Always the BEST service. Will continue to use MB Boerne for sales and service needs.
The service I receive at Mercedes Boerne is always unmatched and highly professional. I appreciate my advisor manager, Charles, who always keeps me well informed of the progress of my vehicle. He is very personable, knowledgeable and goes out of his way to make sure my vehicle is taken great care of which is greatly appreciated. In fact, all of the advisors are helpful and professional which speaks volumes on the consistency and customer centric philosophy of Mercedes Boerne.
Great work. Will not schedule maintenance on a Saturday. Not enough customer service personnel. Car ready and did not notify me. Ready for an hour. I had to go find it in the ready area.
The Service Advisor (Charles Spencer) was attentive and kept me informed every step of the way! Very professional and courteous staff. Dealership was very comfortable, and the service was timely and reasonable.
Very pleased with customer service! Feel like at home, every time... James is his own category... best rep. there is. Thank you Mersedes-Benz of Boerne. Five stars!
Love this dealership. Had service this time and they did a great job. Picked up another wheel scratch on other wheel and repaired. Very efficient and friendly.
I Highly recommend Mercedes Benz of Boerne. All the staff were very attentive and professional Mrs. Nora G. my sales representative she went above and beyond to help me choose the right vehicle according to my needs, Excellent customer service, I would definitely use them again.
We routine bring both our Mercedes to this dealership for service. Whether it’s an A or B inspection or brake job, the quality of the work and timeliness is outstanding. Thanks to Service Manager Jenni Crawford for her professionalism and commitment. She is customer focused and detail oriented. Great Job! Kevin and Cynthia McDonald.
This dealership is very clean and visually appealing. The layout is nice and they had a large inventory.
Eddy is the BEST Advisor, he demonstrated the BEST CUSTOMER SERVICE, he took very good care of vehicles. Thank you again Eddy, you are AWESOME!! We will definitely recommend him to our family and friends!!
Tony Osburn of the Sales Dept. provided great assistance to me in my quest for a Certified 400SL. He accommodated my schedule and had me test drive a Beautiful 400SL. Tony was personable, very professional in every respect, and knowledgeable about Mercedes in general and the 400SL This was very helpful as I new to Mercedes. None of the high pressure nonsense found at some other dealerships. He also followed up with me after my visit. If you are interested in a Mercedes then go to Mercedes of Boerne and ask for Tony Osburn!
I recently bought a certified vehicle from MB Boerne and it was my first MB purchase. I was referred to the sales manager, Wayne De Laurent, who treated me as a returning buyer and exhibited enthusiasm for our specific need. He promptly referred me to Nora Guizar-Weedman who asked the right questions to filter our search and locate multiple options for our consideration. She saved us a lot of time and frustration. We were able to negotiate a fair price and received very favorable financing terms. Very pleased with all services offered by this team of dedicated and engaged professionals ...
Mario Cajic was outstanding. He went over and beyond to make sure I was completely satisfied. We communicated all through text (which was great) and Mario also sent videos of the car. The dealership was about 4 hours from me so Mario made sure everything was perfect before I arrived. Out of all the vehicles I have purchased Mercedes Benz of Boerne and Mario Cajic is beyond the best so far. It was was definitely worth the drive. Oh yeah and the car I purchased is amazing.
I WANT TO COMMEND GUY VIK FOR BEING THE MOST OUTSTANDING CAR SALESMAN I HAVE EVER KNOW. BELIEVE ME ( I AM 72 YEARS OLD ) AND HAVE SEEN HUNDREDS OF THESE MEN AND WOMEN, BUT I HAVE NEVER DEALT WITH A MAN BETTER THAN GUY VIK. MY FAMILY USES GUY VIK FOR THE SAME REASON - HE IS THE BEST OF THE BEST . WHEN YOU WALK IN THE DOOR AND SHAKE HIS HAND YOU WILL BE TAKEN CARE OF BY A REAL PROFESSIONAL . HE IS A MAN OF HIGH CHARACTER AND VALUES. YOU WILL GET THE BEST DEAL AND NO SIDE SHOW . ...
We have purchased 5 cars from MB of Boerne and they are fantastic to work with before and after the sale. we made the mistake of purchasing a mercedes elsewhere and the contrast with MB of Boerne was huge. MB of Boerne is our sole Mercedes dealership now and forever. Thank you everyone from the sales team to the service department and even the management team.
I recently had a service issue with my new Mercedes and received the best service from this dealership! My service advisor, Pat Enriguez was exceptional - she kept me informed Through out the process in a very professional manner. The dealership was very efficient while I got my rental car and they even helped me hook up my Bluetooth.
The positive reviews are spot-on. I'm moving to San Antonio later this year (2015). I had read positive reviews about this dealership so visited them in March. Jeff Ramirez was my sales consultant and I closed the deal with Jeff Ahlfors the sales manager. Both of them were excellent: professional, courteous, and attentive. I placed an order on 2 GLA 250s; they beat KBB's lowest price. The level of customer service I received was outstanding. I'm looking forward to receiving my cars in a couple of months! Thank you Jeff and Jeff for your outstanding customer service, attention to ...
I recently purchased a cpo unit and was very pleased with the sales and finance dept. I would highly recommend friends and family to visit mercedes benz of boerne for their next purchase. Veronica, John, Jeff and Jennifer made my purchase a pleasant experience.
MB Boerne, and particularly my salesperson Jamie Cox, are all about excellent service. Jamie ensured I had everything I needed to expedite the purchase of my new E-350, and he did it while on vacation!! This guy is top notch...answers detailed questions about the car (I ask a lot of questions), provides up front information (estimates and benefits) about the car buying service through USAA, and ensures you understand why a Mercedes is all about safety and service. I wasn't even the market for this car but Jamie presented such awesome information about the lifetime relationship between owners ...
I went in today and test drove the SLK 250 and immediately knew that it was too small for me. I asked my sales rep Cody Blackmon if I could test drive the E 350 coupe and knew this was the car for me as soon as I sat inside. Cody made my experience at Mercedes an experience that I will share with everyone that I can. It was one of the easiest buying experiences I have had. I will be back for sure for my next car when I'm ready.
Tumay, takes our service needs to a new high. Always very professional and gets it all done within our time constraints . We are extremely pleased with the service we have come to expect from Tumay and her staff. My wife and I are comfortable at the Dealership while we wait . All staff are polite and attentive to our needs. Thanks
Walked into dealership knowing exactly what I wanted. Mark got me a test drive as quickly as possible. No fuss no muss walked out with the truck I wanted a happy man.
Professional, courteous, expedient. Will buy from Cody again, best dealership and best sales team I've ever experienced. It's worth the drive to Boerne to have the pleasure to deal with Cody and the whole MB team.
I highly recommend Mercedes of Boerne to anyone that is in the market for a new or used vehicle. The entire experience was very comfortable. Cody Blackmon, our salesman was very professional. My wife and I will recommend this young man to all that are in the market.
Simply the best in service, communication, and quality. One is reassured that, whatever is being done, it is being done right and with fullest integrity. Full confidence in the quality of the dealership and its sales associates.
It has been exceptionally delightful experience in every way. I would very highly recommend this outstanding dealership to anyone looking to buy a Mercedes Benz even if they reside some distance from Boerne, Texas. In my view it would be worth traveling the extra miles for anyone to experience the pleasure of dealing with the very best that this dealership represents..
I highly recommend Mercedes of Boerne to anyone in the market for a new or used vehicle. The entire staff was friendly and professional. They took time with us and processed our purchase in a timely manner. Cody, our salesman, processed our order for our new vehicle and delivered earlier than promised. He was great about updating us informed of the cars progress and projected delivery date. The dealership is full service catering to customers needs and comforts. Complimentary messages, food and beverages....and much more, included.
Robert is by far the most dedicated salesman I have ever worked with. Not very many people can accommodate my demands for service. This kind man did everything within his power to make me happy. I would highly recommend Robert to my friends, family, and business associates.
Cody Blackmon, at Mercedes of Boerne, did an awesome job, brought the car I was interested in to my house so I could test drive it for a day and made the experience stressless and quite easy!...after driving it for a day, it was an easy decision! Diane
I bought my car through Mark ave it was a great experience, he went above and beyond. Not only did I get my car for a very fair price but the whole process was very friendly and nonchalant, it didn't feel like I was driving ny life away. Aside from MB of Boerne's service Mark went way above and beyond: I drove my own truck in ave couldn't have anyone come get it after buying my new car so Mark followed me home to stop my car off. If you wavy to be treated like another small ...
I loved working with Cody at Mercedes Benz of Boerne! Cody Blackmon did a fantastic job working with us on getting a new Mercedes. He was very helpful and knowledgeable. The staff we dealt with during the process also did a great job! They were fast, friendly and courteous. We definitely will go back!
Cody was so great to work with we bought 2 cars from him in 2 weeks. He is very trustworthy and addressed all question with absolute knowledge.
I have been a customer here for several years to date, and my Customer Service experiences continue with first class excellence! I recently purchased a new vehicle, and my sales consultant, Charles Hatfield, was extremely courteous and professional throughout the process. I appreciate the Mercedes Benz of Boerne staff for their incomparable commitment to excellence and dedicated attention to detail, that always achieves Customer Satisfaction.
Cody recently helped us purchase a car, and was not only professional through every step, but very polite, and provided that extra attention that is hard to find these days. He is responsive to texts, calls and even came to our home after hours to make the paperwork convenient for us….amazing. I moved here from Los Angeles, and this level of service is unheard of in CA. This was our second car with Boerne MB and I highly recommend them for sales and service. You will not find friendlier or more competent individuals anywhere. Cody, thanks again. Great job!
Great dealership, outstanding customer service. I found a car on their website on Friday, worked out a trade, drove 500 miles Saturday, woke up early on Sunday and completed the transaction, drove back home on Sunday. From beginning to end Jamie Cox provided outstanding customer service and made the process easy and stress free. The car was perfect, the trade was easy and what I thought would be a trying experience was thoroughly professional and fun. A 5 star experience in every respect. Outstanding.
2011 gl350. Have had to bring the car in many many times. MB Boerne has become aware of my frustrations with vehicle and service. Since that time, MB Boerne has made an outstanding attempt to rectify the situation. Staff has worked together, been very attentive, and have gone above and beyond to satisfy us.
I worked with Cody for about 6 months. He was very knowledgeable about the Mercedes I was interested in, and worked with me to get what I wanted. I had to wait several months for the car to be made and delivered to the U.S., but he was great about keeping me informed and letting me know what to expect and when to expect it. Thanks for a great experience, Cody!
The folks at MB of Boerne know how to make a customer feel at home. From the salesperson (Sean Gahan) to the service advisors and financing, this was one of the best buying experiences we have had. I recommend anyone with a Mercedes Benz anywhere in Texas to make a drive to this dealership. We have had our GL450 in for service and every time we drop it off they have a loner ready to go. We live in Corpus Christi, TX and still make the drive of 150 miles one way just to get the best dealership experience that Mercedes ...
Best customer service to date. Thank you for your attention. Mercedes Boerne is always responsive to every phone call. Provides practical suggestions for scheduled vehicle care.
Cody was great! I would definitely recommend mercedes benz of boerne to family and friend!! This was a very pleasant car buying experience! Thanks Jeff and Cody!
Outstanding professionalism, knowledge and courteous service. Reconciled all service items in a complete and timely manner. Service representative Paul Jennings really knows the products he services. I could not be more pleased with my experience with the service department at MB of Boerne. I highly recommend this dealership!
Excellent customer service. I truly appreciate time taken to assist me with my Mercedes & new Sprinter. I will definitely refer family & friends to Dyron Walls
Jamie Cox made my experience at Mercedes Benz of Boerne smooth and comfortable. My car was delivered as promised, directly to my work due to my hectic schedule. Jamie took the time and effort to pleasantly assist me in my search for a new car without pressuring me and forcing an unwanted decision. As a purchaser of several luxury brand vehicles throughout the years, I have finally found the brand, dealership, and sales associate to build a long term mutually reciprocal, and professional relationship with. I was personally referred to Jamie, and I would happily pass along the same referral ...
From our first visit with Cody until we drove away from the dealership in our new Mercedes, we had a wonderful experience! Everyone we dealt with was very professional, knowledgeable, and courteous. The whole process was incredibly smooth and stress-free. We will definitely recommend Mercedes-Benz Boerne to anyone looking for a new vehicle!
Great sales process when trading for certified Mercedes Benz vehicle. Felt I received first class personalized sales and financial services, best car dealer experience I ever had (4 decades)
Veronica stepped up to the plate when the original salesperson we had an appointment with did not show. She was EXCELLENT!!! She had us test drive a Mercedes diesel and the acceleration was fine. She found the E250 Bluetect in the color and options we wanted in Texas, arranged to have it delivered to Boerne the next day, and asked us if we qualified for the USAA special (which we did, but had not known they had specials with Boerne Mercedes). She handled the trade-in of our Jetta TDI and Infinity Q56 for the new car, had the car there ...
I recently purchased from this dealer and it was a great experience. No pressure and excellent customer service. I would recommend this dealer to anyone in the market for a new or used high quality car.
Thank you once again Jamie Cox for the superb service! The entire experience starting with finding the right car, right price, etc. was top notch and always has been. I have purchased Volvo's, Lexus's and many cars in my life however the service I have received out beats them all! Jamie is very professional, knows his stuff and very patient! Believe me, I m not always easy to deal with due to my sales background, I of course ALWAYS try to "haggle". LOL. If your searching for a new car or a pre owned car Jamie ...
Guy was friendly, informed and straightforward-- very businesslike and easy to deal with. Even though the car we purchased was not a Mercedes, he was knowledgeable about our vehicle and made sure every detail was taken care of, from floor mats to manufacturer warranties. Negotiations were quick and friendly, and the closing was very efficient. We were treated with fairness and respect, and would definitely recommend Guy to our friends and family.
Jamie Cox provided the most positive buying experience I have ever had. He was very knowledgeable, professional, friendly & found me a fantastic car! Great guy!
Most of the time buying a car whether new or used is about as pleasant as having a root canal. In all of my years of buying cars this was by far the most pleasant and Jamie Cox was the primary reason for this. He was very professional,thorough and courteous during the whole process. Will definitely return both to the dealership and Jamie for any purchases in the future.
I just bought a new E63 S AMG and I couldn't of had a better sales experience. Superior service for a superior car! Mercedes Benz of Boerne has my business from now on. Cody was a knowledgable AMG expert and he's service can't be matched.
For 8 years now we have been purchasing cars from the MB of Boerne. In fact, I rarely look elsewhere because the sales support and service I receive is consistently excellent. The team there is always very professional, friendly and more than helpful. Over the years we have become very trusting of the MB of Boerne and the team there. A lot of that trust comes from one of their best sales associates, Jamie Cox. If you decide to go to this dealership ask for Jamie. He will provide you with highly competent and professional sales support. I read somewhere on ...
Mercedes Benz of Boerne is not the closest dealership to my home or work, but their customer service, attention to detail, and commitment to do the job right the first time has made us raving fans. When I took my vehicle in for repair, not only did they fix the problem, but they also took extra measures to correct a mistake made by a different Mercedes dealership. Their staff is always friendly and professional, and their facility is phenomenal.
I am so happy and pleased with the professionalism, courtesy, and kindness extended to us at Mercedes-Benz of Boerne. We started this car buying experience last night by an email inquiry, and received instantaneous response. This morning, when we left for Boerne, I was already confident in choice of dealership and felt fortunate that Mr. Hatfield was our sales advisor. At every point in the purchasing process, Mr. Hatfield kept us well-informed and updated. I am extremely grateful to him, because he made both, my mother and I, feel welcomed. My mother has sacrificed her entire life taking care of ...
Bill and his team (Jeff and Cody) all stepped up to the challege of getting me into a lease plan that would finally end the negative equity game I've been playing the last few years. Highly recommend the dealership to anyone.
I had a great sales experience working with Eric Esparza and everyone at the dealership. Wish I had purchased my previous cars here. Highly recommend this dealership for a Mercedes!
I just purchased a used vehicle from Mercedes-Benz in Boerne and received the BEST service ever! From the initial call to them handing me my new set of keys, my experience was phenomenal. I'm a teacher so Jamie brought the car to me to drive for the week. Jamie Cox took care of every detail to make me very happy and completely satisfied with my purchase. I heard a noise coming from the steering wheel and he took it and had it fixed along with some other things they found. Also, there were no complaints while waiting. They had ...
I have to say. Mr. Jamie Cox made this the most enjoyable sales experience I have ever had. He was so nice and very accommodating. His willingness and eagerness to help was so pleasing. I will definitely do business with The Boerne Mercedes dealership again. I also hope it's Mr. Cox that is the person that will be able to work with me again! Thank you, Jamie!
We love doing business with MBofBoerne! Friendly staff and give great service! Cody Blackmon did a wonderful job, curteous, fast and very knowlegdeable. We love our S550!
Mercedes-Benz of Boerne was recommended to me by a friend and I was not disappointed. Everyone was extremely friendly and Jamie was extremely knowledgable and patient with trying to choose the correct model for my taste. I came in expecting to get a certain color and model, but after driving different ones, came out extremely happy with an option I had never even thought of...exceeding my expectations.
This is our second vehicle we have purchased from Sean Gahan at the wonderful Mercedes Benz of Boerne dealership. Sean is the best when it comes to knowing his product, whether it is a Mercedes Benz or other luxury vehicle. Upon entering the dealership we are always welcomed with smiles and sense of customer service that is absolutlry second to none. We will continue to come to Boerne from San Antonio to make all of our future vehicle purchases. It is my privelege to rank Sean and Mercedes Benz of Boerne the best. Best regards. Michael
Thank you for a wonderful car buying experience, Cody was a true professional and was able to answer every question I tossed his way. Once again thank you for a painless process, we will enjoy our new car for years to come.
Reviews & Testimonials | Mercedes-Benz of Boerne