Mercedes-Benz of Boerne Reviews & Testimonials
Looking for testimonials and reviews about Mercedes-Benz of Boerne? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Customer Testimonial Videos
Please watch some of our customer’s testimonial videos and see what they have to say about Mercedes-Benz of Boerne. We pride ourselves in providing the best luxury car buying experience.
Customer Reviews
They have always provided great service. Never had any issues at all. Everyone is great.
Charles Spencer was our Service Advisor last week.. Charles was friendly, professional, articulate and knowledgeable. He did a great job educating us on our maintenance schedule work and also was very helpful with all of our questions. I will ask for Charles to be our Service Advisor on our next scheduled maintenance. Thank you Charles!
Efficient, friendly and honest, good communicator expensive but thorough with my safety their primary concern
I have had some really bad experiences at this dealership in the past, and quite honestly, at other dealerships as well. I’m writing this because of the exceptional service I received from Master Sprinter Technician Kenny Dieurestil and Sprinter Service Advisor Rick Caldera. They promised me they would take care of our service van, and they delivered.
I gave Mercedes-Benz of Georgetown two previous attempts to diagnose and repair a coolant leak on our 2024 Sprinter Cargo Work Van. Both times, they kept the van for three days and then four days, yet they could not find or fix the ... Read More DealerRater - Aug 7, 2026
Staff was very attentive and focused on our needs. Will continue to purchase vehicles from them
My service advisor, Charles S.has been great to work with. Always friendly with a smile amd works with you and listens to your needs. As a new member to the Mercedes brand I am making MB of Boerne my place for the servicing of my vehicle. Thank you, Y Harper
Excellent experience with the service on my Mercedes. The technician feedback on the service inspection was excellent and well explained with recommendations on what was needed and what was recommended. The video of the inspection was very helpful. Linda was my service advisor and did a great job getting me scheduled, arranging the loaner, and keeping me informed along the way. Very professional and helpful as usual.
Ivan was awesome. He was very attentive and knowledgeable and he was able to help me out even though I was a Saturday morning walk-in.
Very good service that I would recommend to family and friends if they needed service for their Mercedes.
I left my car for service. The loaner was waiting for me. I was back to work in time for my meeting. My car was done the same day.
Fantastic service/dealership. Had service performed on my SUV. Contacted my service advisor by email and he responded immediately and took care of all my needs including a loaner car.
Professional and friendly service. Very prompt with service and maintenance. Manager for my car maintenance is professional and returns phone calls asap.
Performed the work on time. We had a problem with sunflower seeds in the AC. The technician found the problem and cleaned out the system. We can now run the AC at its maximum speed with out being hit with seeds and rodent waste.
Great service! The Mercedes-Benz of Boerne is truly the BEST dealership to take your car for service. I would personally like to thank my advisor Ms. Tawny Jade McCord for her caring, supportive, and efficient response to my concerns. She was mindful of my feelings and explored different options to help me with the situation. Her communication skills are very good and I appreciate the times she answered my questions, even when she was off. That is undeniable what truly means going above the average level of service! I absolutely love this dealership and I will definitely recommend to ASK ... Read More DealerRater - Jul 20, 2026
David Rockwell provided truly 5‑star service. He kept me informed, handled everything efficiently, and made sure the repairs were completed in a timely manner. The overall experience was excellent, and I appreciate his professionalism and attention to detail.
Linda is a super wonderful service advisor. She definitely cares about her clients and making sure they are taken care of.
Service is always expertly handled and taken care of. Chris my service advisor keeps me informed on all actions and I have never had an issue with the technician teams efforts.
The customer service I received was outstanding. Tawni, in the service department, was very patient and helpful in addressing my needs by explaining what repairs were needed to get my car running. After deciding I wanted to look at new cars she contacted Benjamin for me. He worked with me to evaluate my current car and find a new vehicle that worked for me. He too was very patient in finding a car that matched my needs. I feel valued as a customer and will continue to do business with Mercedes-Benz of Boerne! I appreciate everything they did to make ... Read More DealerRater - Jul 14, 2026
Great service! Had a car totaled due to floods and Mike took great care of me.
Mercedes-Benz of Boerne recently performed some scheduled maintenance plus additional work I needed done (repaired 2 oil leaks plus brake work). The service department did a great job, service agent was excellent and a loaner was provided. Overall experience was outstanding.
I would like to thank Mr. Charles for being very professional, kind and attentive. I also would like to thank Mr. Eddy Waters always being very professional and take my payment for fixing the vehicle. Thank you Mr. Charles and Mr. Eddy Waters for all you do.
The service department has done an outstanding job making sure my vehicle is running properly. Linda De La Cruz is a top level professional. She went out of her way to keep me both informed, knowledgeable about the work performed, and recommendations for future service. My experience was flawless. Thank you!
Top notch service at this dealership. I was accommodated and given a brand new loaner. Work was done exactly when I was told. I enjoy my interactions at this dealer.
David is a very attentive and helpful service advisor. One of the best and always appreciated!
This dealership has a great Service Staff, no complaints in that area, Charles Spencer made everything quick and smooth. I was in and out.
We brought our vehicle in for it’s one year service and a windshield replacement. DAVID, our service advisor was outstanding and kept us up-to-date every day while the car was in service.
The sales team is terrific! The facility is clean and very relaxing for a dealership. Unfortunately, we had an issue with a service advisor named Paco. He was not polite and argued with us about the request we made that was part of the reason we brought the car for service. He didn’t want to help us any further and told us to go talk to ‘sales’ because he refused to do the work we asked, thank god our terrific sales guy Francisco helped us and got the part we needed!! Sales dept gets an A+ the service dept ... Read More DealerRater - Jun 30, 2026
Thi is not my first trip to the Mercedes-Benz service center but another seemless service event. Ms Linda De La Cruz was her usual wonderful self. So helpful and informative. Love her consistency over the years.
Great service. Attention to detail, kept me updated about the process and price transparency. Highly recommended.
Great customer service. Was never pressured advised all the corrections got what I needed in and out thank you.
The best service ever .,everyone was helpful, courteous and went out of their way to see that I was made comfortable
My car service was excellent. Paco explained everything about the service I anticipated having done. My car needed additional work which he also explained throughly along with giving me options. I found the pricing to be up front and fair. I asked a lot of questions which were answered with patience and grace even when I made a mistake. Derek helped us with transportation and was very kind and polite. I recommend this service to local residents and people like me who are visiting from out of state.
Linda , was amazing , you need to hire more workers like her . She’s a great asset to the Company .
Always helpful, thorough and love having the videos and photos of discrepancies or other issues to watch in the future.
Exceptional customer service, whether in sales or the service department. David Rockwell, my service rep, was thorough and patient in helping me understand my service options. He provided a seamless experience. Guy Vick was the same in sales. His knowledge of the auto industry is impressive.
Service was great, they keep me updated on my car, my service provider was on it.
Great customer service from the service advisor ask for Davis Rockwell. Thank you MB of Boerne
Charles Spencer is top notch. Great customer service. 2008 Mercedes e320 is the best car
I’m always treated like I’m the most important customer they have when I get my vehicle serviced at Mercedes Benz Boerne - thanks to Lynda and staff there!
Pat is a fantastic service agent, ask for her and you won’t regret it. Professional, accurate, timely and great communication
Eddie Waters is a real asset to the dealership. He is the reason I will come back for service.
Charles Spencer regularly assists us in our car servicing. He is extremely professional, knowledgeable and courteous. We know that we can count on Charles to get all of our questions and concerns addressed in a timely manner. He’s an absolute pleasure to work with and asset for Mercedes Benz of Boerne.
Excellent service experience at Mercedes-Benz of Boerne. Service advisor was professional, knowledgeable, and attentive throughout.
My service representative Chris Forbes did a great job like usual in helping me decide what was best for the car. He always makes the experience as smooth as possible.
Great service excellent staff and very friendly and inviting. Event the first waiting area is fully equipped with many amenities
Best Mercedes dealer in the greater San Antonio area with great inventory and excellent staff.
This is our 5th purchase here and Nora does an amazing job every time for us.
Great job by Rick and Kenny installing a new stereo unit in my Sprinter. Everything is so professional!!
From sales to service, Mercedes Benz of Boerne is thorough, knowledgeable & always professional. They are all a pleasure to do business with.
I had my Sprinter's first service done. I was able to get a convenient appointment and the service was efficient. Nice waiting area with snacks and coffee/tea/beverages
I consistently have a great experience at Mercedes-Benz of Boerne. The service team is swift, organized, and truly takes care of their customers from start to finish. I always leave feeling confident that my car has received excellent service, but what stands out most is the exceptional customer care. Their professionalism, communication, and attention to detail make every visit a positive one. Highly recommend!
I just picked up my vehicle after having it checked and I remain very happy with Mercedes of Boerne. David Rockwell was my service advisor and he was super thorough with guiding us through the process. He followed up with our extended warranty to make sure we took advantage of available coverage. The work was turned around in a reasonable timeframe and at a fair price. Thank you David for the outstanding job taking care of both me and my sons vehicle needs.
Ricardo was excellent and solved my air conditioning problem. I was able to continue my vacation.
The staff is helpful and friendly. The use of a loaner car is a great value add.
I received exceptional service when dropping my vehicle off with Chris Forbes at Mercedes Benz-Boerne. He ensured all my reported concerns were addressed in addition to taking care of the recalled issues. His commitment to an excellent customer experience was outstanding.
Mercedes Benz of Boerne is consistently a smooth experience. I will continue to get my vehicle serviced here!
I recently purchased a Certified Pre-Owned Mercedes-Benz S560 from Mercedes-Benz of Boerne and had a great experience working with Sean and the team.
Sean was professional, responsive, and genuinely committed to making sure I was taken care of. He stayed in communication throughout the process and went above and beyond to ensure everything was handled properly.
The vehicle was exactly what I had been searching for, and I couldn’t be happier with my purchase. It's easy to see why Mercedes-Benz of Boerne has earned such a strong reputation.
Thank you again to Sean and everyone involved for providing ... Read More DealerRater - Jun 8, 2026
Outstanding Service; extremely courteous greeters; video explanations of Service inspections; Service manager exceptionally attentive to customer needs
Great service. Service rep was very knowledgeable and helpful. Great communication and prompt updates. Very professional.
Very accommodating. Our advisor is always very calm and professional. He will make you feel comfortable and relaxed. He’s very good at what he’s doing.
Tawni was awesome today. Everything was seamless from drop off to pickup. No issues or concerns! Just how we like it. Thanks!
Linda De Lecruz is the best service writer in the world. She is efficient and precise.
The service department was amazing! Lynda and the team worked so hard to make my experience positive.
My husband and I have been customers of Mercedes-Benz of Boerne for 6 yrs and we have had nothing but a great experience. Our service advisor, Charles, has also been with us for 6yrs. Nothing but positive things to say. Definitely will be buying or next car here.
We called and made the appointment for an oil change, we drove in and nothing but the best customer service ever!!!
I go out of the way to service my vehicle at this location. From the time I moved from VA to TX, this has been my favorite Mercedes Benz dealership.
Fast, efficient, professional, and friendly. Tawni Jade McCord was a 5-Star advisor. All 5’s!
They were professional, courteous and on time. Rick went through our options for service. He went through extended warranty items on my car that Mercedes extended. Will be back for next service needs.
!They always take GOOD care me! They are the BEST also and Linda always gets me right in!
May 19,2026 Hell0, Ricardo went out of his way to help us get our Van fixed and got a part fedexed sp we could meet my daughter in Tahoe.
Linda is fantastic 5 stars. Please stop sending me surveys after every service. It is distracting from your customer service and intrusive. This is the eighth survey since 2023. Should you continue to bother me with surveys, I will take my car elsewhere. I am happy to talk with the manager if needed.
David and his crew are great to work with. Anytime I have anything done, they are the first ones I call.
Very pleased with the service. Advisors are professional and informative, technician resolved my concern very quickly I was back on the road in no time.
The salesman William Taylor was excellent . He was very courteous and patient with me. He is an expert salesman. Thank you Mr. Taylor for my new vehicle.
Linda De La Cruz provided great customer service. I appreciated the care while my C250 coupe needed an engine control unit replaced, service A, and front right bulb replaced. I enjoyed being introduced to Paco who helped me move my car seat base from my loaner vehicle they provided back to my car when it was ready for pick up! So sweet and attentive. I will continue to bring my vehicles to MB of Beorne. Also, I just bought a 2021 GLC 300 at MB of Austin and would love to start bringing that vehicle to service at MB of Beorne. Thank ... Read More DealerRater - May 14, 2026
We enjoy the excellent communication and attention to detail from our service manager, David. Thank you.
Always a friendly environment. Everyone is helpful. Trust them with all my car’s needs.
I called for service on Friday and had a loaner vehicle ready for me Monday morning. I had several concerns with the vehicle. Each concern was addressed and the vehicle was returned quickly.
the thing that separates Mercedes-Benz of Boerne from its competitors is the service that is provided. Not just mechanically but from the individuals that work there. Obviously for me, William Taylor & Wayne St. Laurent continue to provide stellar and outstanding service, but I was really impressed with Charles and his no nonsense no beat around the bush. Here’s what’s going on with your car and here’s the expected time that you’ll get it back. Unlike previous experience where I was sold a bill of goods regarding delivery of my after service. the vehicle was in ... Read More DealerRater - May 5, 2026
Guy got exactly the car I wanted and fast! Matthew in finance was great too!
Called for an oil change and Chris got me in the next day. Chris told me I also had a software recall on my car so they did the oil change and software update and I was out in about 2 hours. They also washed my car.
Mercedes Benz of Boerne , Representive Pat Enriquez did an excellent job today with the servicing of our car.
Lynda is amazing. She goes above and beyond to make sure you are taken care of.
Always enjoy having my car service at Mercedes-Benz of Boerne! Linda De LaCruz is it an outstanding service writer!!
Always great service. Rick in service listens to my concerns and ontop of it returning my calls and keeping me informed. Every one is very nice and you have a nice waiting area and clean restrooms
Service was excellent and Lynda is a wonderful service adviser. We are pleased with the work we had done.
Linda is the best. Always so helpful and courteous. Great experience every time we go in.
David B. gave amazing customer service from beginning to completion. Thank you to the entire team!
Our service adviser takes great care of us! They staff is friendly and good at their job.
Tawni Jade was awesome. She clearly explained my options, and Mercedes recommendations. When she said my car would be ready at 4:30... showed up at 4:30...and that has not always happened in the past. Great Service. Tawni needs a raise.
David Rockwell (Service Advisor) did a great job. He explained all service issues and advised me what needed to be done today and what could wait for later. Service at MB Boerne TX is excellent!
The service department is out of this world when it comes to customer service. They explained everything throughout the whole process and didn't push anything that was unnecessary. Tawni McCord was an amazing rep and kept me well informed through the whole process. The loaner program is super smooth and painless like it should be!!!! Definitely recommend this place to anyone who needs work ont their vehicles.
My associate is very helpful and easy to contact. He communicates with me about repairs and updates often.
Jeff Ramírez was such a great help. He made car buying so easy from start to finish. He was very professional and attentive the whole time.
Was one of the best experiences I had buying a car..my salesman William was tops!!!
Always professional, prompt, courteous and friendly. Linda, my service advisor is polite, professional, knowledgeable and trustworthy. Betty in the car loaner department is always very polite, prompt and professional. They along with the other staff will keep my loyalty.
Terrible service. After multiple attempts to rectify an issue, we were told they were not willing to resolve it.
Very efficient and helpful and friendly staff Thank you all! I will recommend this dealership
The service department worked long hours to repair our disabled vehicle and get us back on the road quickly. They provided transportation and local recommendations for us to pass the time while work was being completed.
Exceptional service. Lynda De La Cruz is the absolute best. All the issues were resolved and the vehicle is spotless. I was seriously thinking about trading the car in on some other make and model. I’m keeping it! I can’t leave Lynda!!!
Reviews & Testimonials | Mercedes-Benz of Boerne
