Mercedes-Benz of Boerne Reviews & Testimonials
Looking for testimonials and reviews about Mercedes-Benz of Boerne? View recent reviews and learn what our customers are saying about us, in their own words. Have something to share or want to leave a review for us? Click the link below and let your voice be heard. We appreciate your feedback and patronage.
Customer Testimonial Videos
Please watch some of our customer’s testimonial videos and see what they have to say about Mercedes-Benz of Boerne. We pride ourselves in providing the best luxury car buying experience.
Customer Reviews
The sales team is terrific! The facility is clean and very relaxing for a dealership. Unfortunately, we had an issue with a service advisor named Paco. He was not polite and argued with us about the request we made that was part of the reason we brought the car for service. He didn’t want to help us any further and told us to go talk to ‘sales’ because he refused to do the work we asked, thank god our terrific sales guy Francisco helped us and got the part we needed!! Sales dept gets an A+ the service dept ... Read More DealerRater - Jun 30, 2026
Thi is not my first trip to the Mercedes-Benz service center but another seemless service event. Ms Linda De La Cruz was her usual wonderful self. So helpful and informative. Love her consistency over the years.
Great service. Attention to detail, kept me updated about the process and price transparency. Highly recommended.
Great customer service. Was never pressured advised all the corrections got what I needed in and out thank you.
The best service ever .,everyone was helpful, courteous and went out of their way to see that I was made comfortable
My car service was excellent. Paco explained everything about the service I anticipated having done. My car needed additional work which he also explained throughly along with giving me options. I found the pricing to be up front and fair. I asked a lot of questions which were answered with patience and grace even when I made a mistake. Derek helped us with transportation and was very kind and polite. I recommend this service to local residents and people like me who are visiting from out of state.
Linda , was amazing , you need to hire more workers like her . She’s a great asset to the Company .
Always helpful, thorough and love having the videos and photos of discrepancies or other issues to watch in the future.
Exceptional customer service, whether in sales or the service department. David Rockwell, my service rep, was thorough and patient in helping me understand my service options. He provided a seamless experience. Guy Vick was the same in sales. His knowledge of the auto industry is impressive.
Service was great, they keep me updated on my car, my service provider was on it.
Great customer service from the service advisor ask for Davis Rockwell. Thank you MB of Boerne
Charles Spencer is top notch. Great customer service. 2008 Mercedes e320 is the best car
I’m always treated like I’m the most important customer they have when I get my vehicle serviced at Mercedes Benz Boerne - thanks to Lynda and staff there!
Pat is a fantastic service agent, ask for her and you won’t regret it. Professional, accurate, timely and great communication
Eddie Waters is a real asset to the dealership. He is the reason I will come back for service.
Charles Spencer regularly assists us in our car servicing. He is extremely professional, knowledgeable and courteous. We know that we can count on Charles to get all of our questions and concerns addressed in a timely manner. He’s an absolute pleasure to work with and asset for Mercedes Benz of Boerne.
Excellent service experience at Mercedes-Benz of Boerne. Service advisor was professional, knowledgeable, and attentive throughout.
My service representative Chris Forbes did a great job like usual in helping me decide what was best for the car. He always makes the experience as smooth as possible.
Great service excellent staff and very friendly and inviting. Event the first waiting area is fully equipped with many amenities
Best Mercedes dealer in the greater San Antonio area with great inventory and excellent staff.
This is our 5th purchase here and Nora does an amazing job every time for us.
Great job by Rick and Kenny installing a new stereo unit in my Sprinter. Everything is so professional!!
From sales to service, Mercedes Benz of Boerne is thorough, knowledgeable & always professional. They are all a pleasure to do business with.
I had my Sprinter's first service done. I was able to get a convenient appointment and the service was efficient. Nice waiting area with snacks and coffee/tea/beverages
I consistently have a great experience at Mercedes-Benz of Boerne. The service team is swift, organized, and truly takes care of their customers from start to finish. I always leave feeling confident that my car has received excellent service, but what stands out most is the exceptional customer care. Their professionalism, communication, and attention to detail make every visit a positive one. Highly recommend!
I just picked up my vehicle after having it checked and I remain very happy with Mercedes of Boerne. David Rockwell was my service advisor and he was super thorough with guiding us through the process. He followed up with our extended warranty to make sure we took advantage of available coverage. The work was turned around in a reasonable timeframe and at a fair price. Thank you David for the outstanding job taking care of both me and my sons vehicle needs.
Ricardo was excellent and solved my air conditioning problem. I was able to continue my vacation.
The staff is helpful and friendly. The use of a loaner car is a great value add.
I received exceptional service when dropping my vehicle off with Chris Forbes at Mercedes Benz-Boerne. He ensured all my reported concerns were addressed in addition to taking care of the recalled issues. His commitment to an excellent customer experience was outstanding.
Mercedes Benz of Boerne is consistently a smooth experience. I will continue to get my vehicle serviced here!
I recently purchased a Certified Pre-Owned Mercedes-Benz S560 from Mercedes-Benz of Boerne and had a great experience working with Sean and the team.
Sean was professional, responsive, and genuinely committed to making sure I was taken care of. He stayed in communication throughout the process and went above and beyond to ensure everything was handled properly.
The vehicle was exactly what I had been searching for, and I couldn’t be happier with my purchase. It's easy to see why Mercedes-Benz of Boerne has earned such a strong reputation.
Thank you again to Sean and everyone involved for providing ... Read More DealerRater - Jun 8, 2026
Outstanding Service; extremely courteous greeters; video explanations of Service inspections; Service manager exceptionally attentive to customer needs
Great service. Service rep was very knowledgeable and helpful. Great communication and prompt updates. Very professional.
Very accommodating. Our advisor is always very calm and professional. He will make you feel comfortable and relaxed. He’s very good at what he’s doing.
Tawni was awesome today. Everything was seamless from drop off to pickup. No issues or concerns! Just how we like it. Thanks!
Linda De Lecruz is the best service writer in the world. She is efficient and precise.
The service department was amazing! Lynda and the team worked so hard to make my experience positive.
My husband and I have been customers of Mercedes-Benz of Boerne for 6 yrs and we have had nothing but a great experience. Our service advisor, Charles, has also been with us for 6yrs. Nothing but positive things to say. Definitely will be buying or next car here.
We called and made the appointment for an oil change, we drove in and nothing but the best customer service ever!!!
I go out of the way to service my vehicle at this location. From the time I moved from VA to TX, this has been my favorite Mercedes Benz dealership.
Fast, efficient, professional, and friendly. Tawni Jade McCord was a 5-Star advisor. All 5’s!
They were professional, courteous and on time. Rick went through our options for service. He went through extended warranty items on my car that Mercedes extended. Will be back for next service needs.
!They always take GOOD care me! They are the BEST also and Linda always gets me right in!
May 19,2026 Hell0, Ricardo went out of his way to help us get our Van fixed and got a part fedexed sp we could meet my daughter in Tahoe.
Linda is fantastic 5 stars. Please stop sending me surveys after every service. It is distracting from your customer service and intrusive. This is the eighth survey since 2023. Should you continue to bother me with surveys, I will take my car elsewhere. I am happy to talk with the manager if needed.
David and his crew are great to work with. Anytime I have anything done, they are the first ones I call.
Very pleased with the service. Advisors are professional and informative, technician resolved my concern very quickly I was back on the road in no time.
The salesman William Taylor was excellent . He was very courteous and patient with me. He is an expert salesman. Thank you Mr. Taylor for my new vehicle.
Linda De La Cruz provided great customer service. I appreciated the care while my C250 coupe needed an engine control unit replaced, service A, and front right bulb replaced. I enjoyed being introduced to Paco who helped me move my car seat base from my loaner vehicle they provided back to my car when it was ready for pick up! So sweet and attentive. I will continue to bring my vehicles to MB of Beorne. Also, I just bought a 2021 GLC 300 at MB of Austin and would love to start bringing that vehicle to service at MB of Beorne. Thank ... Read More DealerRater - May 14, 2026
We enjoy the excellent communication and attention to detail from our service manager, David. Thank you.
Always a friendly environment. Everyone is helpful. Trust them with all my car’s needs.
I called for service on Friday and had a loaner vehicle ready for me Monday morning. I had several concerns with the vehicle. Each concern was addressed and the vehicle was returned quickly.
the thing that separates Mercedes-Benz of Boerne from its competitors is the service that is provided. Not just mechanically but from the individuals that work there. Obviously for me, William Taylor & Wayne St. Laurent continue to provide stellar and outstanding service, but I was really impressed with Charles and his no nonsense no beat around the bush. Here’s what’s going on with your car and here’s the expected time that you’ll get it back. Unlike previous experience where I was sold a bill of goods regarding delivery of my after service. the vehicle was in ... Read More DealerRater - May 5, 2026
Guy got exactly the car I wanted and fast! Matthew in finance was great too!
Called for an oil change and Chris got me in the next day. Chris told me I also had a software recall on my car so they did the oil change and software update and I was out in about 2 hours. They also washed my car.
Mercedes Benz of Boerne , Representive Pat Enriquez did an excellent job today with the servicing of our car.
Lynda is amazing. She goes above and beyond to make sure you are taken care of.
Always enjoy having my car service at Mercedes-Benz of Boerne! Linda De LaCruz is it an outstanding service writer!!
Always great service. Rick in service listens to my concerns and ontop of it returning my calls and keeping me informed. Every one is very nice and you have a nice waiting area and clean restrooms
Service was excellent and Lynda is a wonderful service adviser. We are pleased with the work we had done.
Linda is the best. Always so helpful and courteous. Great experience every time we go in.
David B. gave amazing customer service from beginning to completion. Thank you to the entire team!
Our service adviser takes great care of us! They staff is friendly and good at their job.
Tawni Jade was awesome. She clearly explained my options, and Mercedes recommendations. When she said my car would be ready at 4:30... showed up at 4:30...and that has not always happened in the past. Great Service. Tawni needs a raise.
David Rockwell (Service Advisor) did a great job. He explained all service issues and advised me what needed to be done today and what could wait for later. Service at MB Boerne TX is excellent!
The service department is out of this world when it comes to customer service. They explained everything throughout the whole process and didn't push anything that was unnecessary. Tawni McCord was an amazing rep and kept me well informed through the whole process. The loaner program is super smooth and painless like it should be!!!! Definitely recommend this place to anyone who needs work ont their vehicles.
My associate is very helpful and easy to contact. He communicates with me about repairs and updates often.
Jeff Ramírez was such a great help. He made car buying so easy from start to finish. He was very professional and attentive the whole time.
Was one of the best experiences I had buying a car..my salesman William was tops!!!
Always professional, prompt, courteous and friendly. Linda, my service advisor is polite, professional, knowledgeable and trustworthy. Betty in the car loaner department is always very polite, prompt and professional. They along with the other staff will keep my loyalty.
Terrible service. After multiple attempts to rectify an issue, we were told they were not willing to resolve it.
Very efficient and helpful and friendly staff Thank you all! I will recommend this dealership
The service department worked long hours to repair our disabled vehicle and get us back on the road quickly. They provided transportation and local recommendations for us to pass the time while work was being completed.
Exceptional service. Lynda De La Cruz is the absolute best. All the issues were resolved and the vehicle is spotless. I was seriously thinking about trading the car in on some other make and model. I’m keeping it! I can’t leave Lynda!!!
Good service from initial greeting through the car wash when the work is complete. Not pushy to the point of large upselling - focused on Mercedes recommendations based on mileage. Service rep friendly and open.
Great service from drop off to pick up! The best service we have ever received from any dealership.
Linda in the Service Department was extremely professional and tentative. She has always provided us with excellent service.
Quick, courteous service. Quality work. Friendly staff. Clean dealership and convenient location. Would definitely recommend Mercedes of Boerne
I had a great experience through out the repair process I was kept informed regularly and was put at ease.Dealing with Pat and Matt made the entire process effortless and I am so happy with the result of the repair. Thank you very much.
From the time I was greeted until the time I purchased my car first class service from my first class dealership. Everyone I interacted with was very professional!
I can only speak to the Service side of Mercedes-Benz of Boerne, but I can say that my every experience with the Service Department at this location has been stellar. Lynda De La Cruz has been our service advisor for at least 10 or 12 years. Her personalized service, attention to our needs and the fact that she really seems to value us as customers is why we will continue to drive 30 miles out of our way to have our vehicles serviced at this dealership.
Best Mercedes dealer in San Antonio area. Jeff Bouchard and Rey Espino are my go to for this purchase and my last. Mercedes client for life. -Melissa
We want to give a big thank our Service Advisor David Rockwell and Service Shop Foreman Matt Miller for the great job they did in repairing our GLE 400. They did a tremendous job in finding out what exactly the issue was and determining the best course of repair needed. Our vehicle operates and drives very well now thanks to the service repairs received MB Boerne. Thank you again to David Rockwell, Matt Miller, and service technician who completed the service on our GLE 400.
Very, very good service every one was extremely polite and helpful, waiting area was nice and comfortable
It’s always a pleasure to work with David R. My vehicle was in and out in a very timely manner and the service was great.
Linda is always super professional and keeps me informed on the progress of my car service.
Great communication, friendly service, and the work was great. They do an all around terrific job.
Eddie Waters is the best. He's very professional and knowledgeable. He explains everything very well so that I can understand it. He's a very hard worker that goes above and beyond to help. Thank you Eddie Waters and Mercedes benz of boerne.
Service Advisor, Linda, was excellent with quality of service. I appreciate the experience and will continue to bring my vehicle to MB of Beorne for any and all service needed.
Very helpful. My service manger is very courteous. He always listens to me. Also his response is very prompt.
I’ve been a longtime customer with this dealership and bought multiple vehicles from them with no issues but the current management team has changed that.
I had ordered a G63 been waiting roughly a year and half for. I spec’d it, tracked its process and eagerly awaited its arrival all at the agreeded upon msrp sale price. Upon arrival I provided my current vehicle information for trade in (2025 G63 3k miles)
The dealership and I couldnt agree on trade in value as their offer was 7k-10k lower then my other offers. So I said okay I’ll ... Read More DealerRater - Mar 18, 2026
Great experience with MB of BOERNE. Im an out-of-state buyer, William the sales representative as well as Matthew in finance were all excellent and the process was easy the communication was on point. I had to have my vehicle transported to Florida, which was an also a great experience, high communication, great customer service and on time Delivery, thank you very much for having a great team!
MB of Boerne is top notch. Their service department is there before you get out of your car, seeking to assist with your needs. The check in is immediate, your concerns are addressed, and you are quickly on your way in a loaner. They communicate during the service and the service is completed without a hitch. David was fantastic. This is the dealership to rely on in the greater San Antonio area.
Excellent customer service and fully stocked waiting area with drinks, snacks and fruit. Amazing staff .
Very friendly and helpful. Assesed our needs and did not pressure us into anything we didn’t want to do
Lynda De La Cruz was an awesome service manager! She took care of my vehicle’s service and recalls.
Helpful service, fair with negotiation, respectful of customer, comfortable showroom, thorough explanations. Wayne was experienced with sales.
The service person Lynda is always very courteous and helpful. The facility is very clean and accommodating. Very pleased with the service!
Great place to take you Mercedes for service. Technicians are highly skilled and good service coordinator as well.
The overall service was good. Pat was very helpful. She went through the paperwork and made sure to write down any concerns I had about my car.
Reviews & Testimonials | Mercedes-Benz of Boerne
