Mercedes-Benz of Boerne Reviews & Testimonials
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Customer Testimonial Videos
Please watch some of our customer’s testimonial videos and see what they have to say about Mercedes-Benz of Boerne. We pride ourselves in providing the best luxury car buying experience.
Customer Reviews
Service was prompt, professional and performed well. My service advisor Michael W. kept me informed and was excellent.
Linda de la Cruz is so helpful and friendly. I also appreciate being able to use a car while my car is being serviced.
Our service advisor, Linda de la Cruz, is the absolute best-extremely helpful and knowledgeable in recommending essential repairs. She takes great care of us.
Staff is always courteous and friendly. The video service check is great and use of technology to quickly communicate throughout the complete process.
Outstanding professional service. I go the extra mile from Schertz to get my Benz service at this dealership. They have the best Customer Service in the Region!!
I am so happy I chose Mercedes-Benz Dealership in Boerne to purchase a preowned vehicle. Their team did an excellent job in assisting me with my purchase. Robert in sales, Mark in finance and Desiree were extremely helpful in making my purchase a success. Thank you all so much for helping me and for delivering my beautiful SUV to Round Rock.
Sale person was very professional and accommodating. The van was clean, repaired and prepped. There was only one fob provided, I hope I can get a second one. The van fuel consumption is greater than want I was told which was 20 mpg. This van runs on gas not diesel and gets 380 to 400 miles to the tank or 16 to 18 mpg. It runs great it is very thirsty which cost.
Eddy Waters and his team always provide world class service!! That’s why I’ve been bringing my vehicles to Merceds Benz of Boerne for 15 years and counting.
The customer service was great and friendly. Every time we have service done, the staff is always courteous.
I had my vehicle serviced here at MBB and I have to say that this was one of the smoothest experiences I have had at this dealership. I thought that it was going to be a two wait for the service but others repairs were needed and I was afraid that my vehicle would be there all day. My service person, Mr I Mora was able to get the repairs promptly and I was able to get my vehicle within in a reasonable amount of time.
Excellent service representative. Chris Forbes is a pleasure to work with. The service exceeded my expectations.
Mercedes Boerne has the best service anywhere, hands down. Chris got me in and out of there and they stand behind their work. I went to Mercedes Boerne because of their service department reputation, they have never let me down in the 8 years I've been coming here
Very fast, very communicative. I love the treatment I get at Boerne MB! Linda, my service manager, is awesome!
MB of Boerne has always exceeded my expectations. Lynda has been my rep for 14 years & I wouldn’t still own my MB if she hadn’t always been there for me. With me being retired & limited funds she’s always worked with the svc dept to help me get my car serviced & in top shape. With 120k miles, it should last to 200k.
The service rendered is excellent with outstanding customer service. Lynda De La Cruz is awesome.
Great facility and staff; Charles was a fantastic service rep as always! Alex puts an extra touch on the after service car wash. Betty ensure the loaners are aligned for ease of pickup. Over all another great experience!
Great customer service, the service manager Chris is very helpful, kind and knowledgeable, I really appreciate his assistance. I highly recommend this dealership for your car maintenance service.
It’s always a positive experience having my car serviced at MB Boerne. Everyone is helpful and the technicians are great.
Everyone who works at this dealership is welcoming. But the real jewel is my service advisor, Linda De La Cruz. She always goes above and beyond expectations with attention to detail, information, and communication.
Car shopping can be very stressful, but Mercedes-Benz of Boerne made things run smoothly. When we showed interest in the car we were looking for, our sales consultant, Jeff Bouchard sent us a video of the car almost immediately. He explained the features of the car and gave us a brief tour of the interior and exterior in the video. There was also another gentleman, Rick, who was responsive as well. Rick also came highly recommended as a sales consultant from a family member who has bought numerous cars from him.
After watching the video Jeff sent us, we knew ... Read More DealerRater - Jun 20, 2025
As usual, the service department was courteous and friendly. Patricia Enriquez has always been a pleasure to deal with.
Brought my Sprinter in for maintenance. Rick Caldera, the Sprinter Service Manager was very helpful, explained all the work to be done, and kept me updated on progress of service. Great service!!
Always great service at Mercedes of Boerne! Linda my service advisor is the best! I would hate to go anywhere else!
Mercedes Boerne is great! Great service, great attention! I drive an hour to have car serviced with them. My service advisor Pat is the best!!!!!
I highly recommend Mercedes Benz of Boerne service center. The staff are always courteous and informative.
I highly recommend the Mercedes Benz of Boerne service center the employees are always courteous and informative.
Great service. Michael took great time to keep me posted on what was going on and keeping me updated.
The entire service dept goes above and beyond. The waiting area is spotless and comfortable snacks are a nice addition. David has been my service advisor since we purchased our first wagon and is the best of the best!
Excellent service! Friendly staff, prompt repairs, and top-notch attention to detail. Mercedes Boerne truly delivers a premium experience every time. Highly recommended!
Excellent service provided by Linda de la Cruz! Professional, and gave me updates as she knew more about the car problems.
Great customer service. Mr Chris Forbes was knowledgeable and professional helping me make a decision on the tires I needed.
Lynda De La Cruz is always a pleasure to deal with. Her customer care is acceptional
They washed the car and there were hard water spots on the entire car. Took me 1.5 hrs to get them off. Not very happy. The passenger headrest was all the way up and I couldn't figure out how to get it back down. Told our service advisor and he explained where the button was but i didn't see what he said it looked like. Went back inside to see him again but he was with a customer. Finally the lady at the loaner vehicle counter went out to my car and figured it out. Our service advisor should ... Read More DealerRater - Jun 10, 2025
Mercedes of Boerne is a great dealership. They were very quick getting me signed in for my appointment and explaining everything that I needed to know.
Every staff member from arrival greeter to each service employee were very polite and helpful
Mercedes-Benz of Boerne takes pride in providing GREAT CUSTOMER SERVICE! Special thanks to our Service Advisor. Pat your friendly, professional service shines and speaks well of the entire organization!
Benjamin Knapp is awesome! He helped me with all my requirements perfectly and promptly. Thank you!
Friendly staff and they work in a timely manner to get your car finished. Responsive to questions
Mercedes Benz of Boerne is an awesome dealership along with their service department. The staff is very friendly and my service advisor Lynda is very professional and has the most wonderful customer service. She goes above and beyond to help you out. Thank you and keep up the good work!!
Service representative kept me informed and treated me with courteous and was very professional. I have used Mercedes-Benz of Bernie for seven years and for seven years I have been completely satisfied.
I had the best experience ever from any dealer . Pat Enriquez was knowledgeable courteous and kept me informed of any issues with my car . She is quite an asset for BOERNE MB and MIKE TALAMANTEZ paved the way for for a great experience . Thank you ! I will continue to be a BOERNE MB customer
Excellent, top notch service, above and beyond!! Pat was great as was everyone from the porters to the technicians, thank you ❤️
Excellent work and very good people with the timely manner appreciate for the loaner sprinter wants to drive. Thank you so much.
Michael Wright Gave up s great service….and dealership was great…would highly recommend Mercedes of Boerne
Very professional, helpful and understanding. A salesman met me at the door and was very accommodating.
Always prompt and dependable. And most of all they are HONEST and trustworthy. My service rep, Lynda De La Cruz, is the best. I have been with her for several years.
Linda, our service agent, was very kind and knowledgeable as always! She truly cares about the customer.
Good communication. Car serviced well. Good loaner . Would recommend over other services in nearby cities
Very clean. Nice beverages n snacks. People to greet you has u arrive good contact with afvisor
I think this was the best service department I have ever been to. In all departments, David was very thorough and helpful, and always had a smile throughout the whole process.
Always great customer service and care. Mr Rockwell is fantastic. I always have a great experience. Thank you
Good customer service and attentive to the details. Kept me apprised of the service as it was happening.
Lynda was wonderful…highly recommend her … always makes sure I have a loaner to get me home..
Poor communication bad service, arrogant and superficial. Used text rather than direct calls. Never ava I lable
Fast and efficient in and out in same day. Video of repairs was very helpful.
Our salesman, Guy, was one of the most attentive, polite, and friendly sales people we’ve ever dealt with when buying a new car,The entire process from picking out our car to the final sale was pressure, free, and one of the fastest transactions we’ve ever experienced kudos to this dealership and their very friendly staff!
Had 2 front tires replaced on a 2023 Sprinter and the dealer over inflated them by 16 psi. The door says 61 and I received it at 77 psi. Such a rookie mistake. I called to verify and it did take them 3 days to return my calls.
All the employees a came in contact with were very helpful and friendly. Chris Forbes was great at his job and made me feel welcomed.
Customer care and service are very good. Mercedes is a great product that we’ve enjoyed for years. For us, the location is great.
Nora’s great, simple quick too work with demonstrated everything perfectly and got me in and out
Excellent customer service. Professional and knowledgeable Friendly - impeccably clean and comfortable waiting area - prompt attention!
David Rockwell in service offered great service and suggested. Responsive and courteous. . Explaining invoices well.
I only use the dealership for service I bought a sprinter van 7 years ago and it is an Amaizing. Vehicle
My service intake rep David was excellent helping with the repair/maintenance process. Good attitude and knowledgeable. Went above and beyond. I would recommend him to others.
I have gone to this Mercedes with my van since purchase. I am always confident that their maintenance and repairs will be done correctly. The staff are always very professional and friendly. Thanks Mercedes Boerne for making this part of an old lady’s like easier.
Excelente service, every time me and my girlfriend come to get service we always go to Charles Spencer. He always takes good care of us, pays close attention to detail and always helps us understand what the best thing to do for our car is. I 100% recommend coming here for service and I also recommend getting Charles Spencer as your service advisor.
This was my first time visiting this dealership. It was easy to get to, very clean with a light, pleasing environment. Rick was great as my service representative and I am very pleased with my whole experience (with an annual check up).
The staff are always very prompt and professional. The quality of the service at Mercedes Benz is just the best I’ve ever encountered in general.
Professional and courteous from start to finish. Staff and customer service is second to none in Boerne San Antonio. I am a loyal customer because of the care and atmosphere. Thank you Mercedes of Boerne
Outstanding customer service provided. Charles . He is not only thorough but cares and is transparent about the service being provided and goes into detail to make his customers feel at ease. It is because of Charles I continue to service my vehicles at Boerne location.
Ricardo Caldera was very attentive. He took his time to determine the issues and communicate throughout the process. We greatly appreciate the service provided.
I always service my sprinter at this location. The spinner service department and guys that run it always get me in swiftly, are very professional and easy to talk to Rick and Ivan are good dudes.
I have been getting my GLE 450 serviced at MB of Boerne and highly recommend! Service is great and Lynda the service writer is exceptional! Keeps me informed and is a wonderful communicator.
Linda helped us get moving quickly. Her customer service was very appreciated by my wife and I. And a huge thank you to the young lady who took us to grab some breakfast tacos!
Since I met Benjamin, he has been very helpful answering all my questions. It is the first time I purchase a Mercedes and I’m happy with my decision.
Easy on line scheduling. Quick drop off. Lovely customer lounge with excellent coffee options & snacks. Friendly, professional staff.
Lynda in the service department is the best. I was advised of everything going on. I could not ask for a better experience.
They took care of us with excellent service. The got us in right away and fixed the problem while we waited
They found a few leaks on my AC unit. They worked with the warranty company and got me back up and running in a couple of days.
Don’t buy tires from this dealership unless you insist they install new valve stems. Bought 6 new tires to replace 10 year old tires on my Sprinter RV and they didn’t install new valve stems. 7 hour drive later & arrived with a flat tire due to a rotted valve stem. I spent $125 to have that one fixed, brought it back to this dealership to have the others replaced. Was told that it is not standard operating procedure for them to do this. Did not offer to cover the $125, replaced the other front valve stem & said the other 4 were ok. ... Read More DealerRater - May 9, 2025
Fast, efficient and reliable service, Ivan was very kind and helpful, the service on my car was quick, easy and clean.
Eddie Waters gave us top notch service. He kept us in the loop throughout the repair process. Eddie explained the issue and what the repair entailed. Our rental vehicle while our car was in the shop was perfect. Very Satisfied!
Service agent Ivan was very responsive to my need. He gave good information. The waiting area was comfortable.
Patient staff, I was thrilled with the two-person sales team from MB of Boerne. They coordinated well with each other and talked us into a nice deal on an EQE 350+ lease. I was pleasantly surprised at how that got us the best deal and also helped us through the Lease v. Buy decision, the options, and after-market options. They did a great job for us seven years ago, and I sense service has only gotten better.
Good dealer but 6 hours to get an oil change, cmon, that’s not ok.
Wonderful staff! Excellent service! Charles in service department is the best! They really take care of their customers!
I’m always pleased with their service and professionalism. Everyone helping me is so polite. I love my car and they will always help me take care of it. That way it will last a long time.
Mr Talamantez is a very nice person, excellent customer service provided and always looking for customers satisfaction.
Lynda in the service department might be the best adviser in all of south Texas
My wife and I have been a customer for over twenty years. Eddie Wattershas been our service advisor during this time. He has always treated us with respect. We have purchse a couple cars because of Eddie. Their is outstaning.
VERY friendly, courteous staff. Waited for service on our vehicle: the waiting area is really neat, nice, filled with drinks, snacks, an comfortable chairs..high speed internet connections as well. I go past another Mercedes dealer to get to M-B of Boerne for these reasons and our service advisor, Linda Dela Cruz. She is a pleasure to work with.
Lynda De La Cruz deserves a medal for her efficiency, kindness, and knowledge. I have come to depend on her anytime my car needs attention.
Attentive service. Very comfortable facilities if one opts to wait instead of utilizing UBER or taking a loaner vehicle.
Really good. Nora our sales person led us through the process very quickly and professional. Finance was easy. Excellent rating
I had a great experience with Mercedes Benz of Boerne. Sonny and Jeff were great and I pray this is the start of a great relationship with them.
Service Manager Charles Spencer is very efficient and helpful and courteous. Everyone is always friendly and courteous.
Awesome beyond expectation service. IVAN immediately managed my Spinter issue rapidly and with total customer focused and care. Fast, efficient and the waiting lounge was just fantastic. A great experience far above any I have had anywhere else.
Extremely professional and straight forward on all issues related to the sale. A pleasure to deal with Robert from start to finish.
Everybody has a choice...I shopped and thought this dealer according to the web site would be a match for me. I showed up for an oil change and was blown away by there showroom..something for everyone!! I was in and out in no time. Would HIGHLY RECOMMEND THIS TO ANYONE!!!
My service guy was David. Just a nice pleasant experience all the way around. I appreciate the care given, especially the use of a loaner vehicle while my car was repaired. TY
Reviews & Testimonials | Mercedes-Benz of Boerne