Mercedes-Benz of Boerne Reviews & Testimonials
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Customer Testimonial Videos
Please watch some of our customer’s testimonial videos and see what they have to say about Mercedes-Benz of Boerne. We pride ourselves in providing the best luxury car buying experience.
Customer Reviews
This dealership is tops! Eddy Waters is exceptional! His friendly and professional service is second to none!
Everything was great. Just took a long time. Mike Vazques was great and very knowledgeable.
The best customer service I have ever received! My salesman Rey is the most knowledgeable and helpful consultant I have ever worked with.
I’ve purchased 2 vehicles from this dealership and both times (9 years apart) I was treated very respectfully. Our salesperson worked with us to find the exact vehicle we wanted and made the purchasing process easy and very smooth.
Very friendly, low pressure dealership. I have worked with this sales professional for 25 years (William Taylor)…good person and a good friend.
Ken Thomas was outstanding in his customer service. Great experience and care. Graet facility and waiting area
Very professional, thorough, friendly, and fun! I highly recommend Al Cardenas and team. The GLE 450 is also a great choice!
Excellent customer service and buying experience. Staff was very knowable, and not pushy at all. It was a great buying experience
Superior service. Pat did an amazing job. Completely satisfied with my experience she went above and beyond!
Very quick and efficient experience. Allowed to order a vehicle without deposit or pressure and all worked out perfect.
Excellent service! Treated with absolute care and understanding. Went far and beyond was was expected. Absolutely recommended!
I like the way I am treated from beginning to end! It is very smooth and everyone seems to be on the ball! Eddy Waters is truly wonderful! I come all the way from New Braunfels for that reason!
Always Friendly efficient service when I call it go for repairs/service.or advice about my car.
Customer service excellent. Salesman very helpful and attentive. Explained and answered all of our questions
Ryan was awesome to work with! Definitely a satisfied and happy customer. Highly, highly recommended.
Upper tiers dealer, showing care in all phases of ownership. Great line of product, excellent sales personnel. My service advisor, Patricia, is an asset to the firm: communication, timing, clarity, accommodating the client and all with a smile. 8 years on, this dealer has my vote. Thank you !
I did not have an appointment and stopped by to service a tire issue. The assistant manager Lynda De La Cruz immediately worked me into the service schedule. My car was diagnosed quickly and repairs complete while I waited. Everyone at Mercedes Benz Boerne was so courteous. I highly recommend their service department. Kudos to Lynda De La Cruz.
I had a very positive experience when I purchased a new Mercedes recently at Mercedes-Benz, Boerne TX. Benjamin is excellent. He’s professional, very knowledgeable, courteous and answered all my questions. This is my second new Mercedes. I appreciate the good service I have received at Mercedes-Benz, Boerne,TX.
I had an outstanding experience with the Boerne Mercedes team! Linda, in particular, was exceptional. She went above and beyond to understand my needs and address my concerns. Her friendly demeanor and in-depth knowledge made all the difference. I truly appreciate how she took the time to ensure that I felt valued and satisfied with the service provided. Thanks to her efforts, my experience was not only positive but also memorable.
My experience at the dealership was outstanding. They were professional and took their time to explain everything to me. Jeff my salesman was very friendly, courteous and professional. I've bought quite a few cars in my life and Jeff was the best I've ever had.
The dealership was nice, clean and had great snacks! The service was great and quick!
Linda is always friendly, courteous and professional.I do wish that my car didn’t take so long to complete the service. My appointment was scheduled for 10:15 AM, I was there at 9:45 AM and it took until 1:00PM to have the work done, which consisted of a A maintenance plans and a change is differential fluid. This was in no way Ms De La Cruz’s fault.
Very professional and very clean. Car was close to projected complete time. The quote was (high) and the end bill matched.
Great Service. Easy online appointment set and same day service. Service completed while I waited
Exceptional experience at Mercedes-Benz of Boerne! I traveled from Houston to buy my car from Benjamin Knack, and he made it worth every mile with his outstanding service. Definitely recommend Benjamin to anyone looking for a top-notch car-buying experience!
Everything good, Ryan helped get it going and though it took a little bit longer than expected all went well.
James patch 👍🥇 Fast, honest , fair and efficient. Lots of great advice on what’s needed and what not. Thank you James
Excellent costumer service !!!! Thank you Mr. Mark DeLa Fuente I am very happy with the service.
People a d the service coordinator are fantastic but the Prices per service are way too high.
Excellent service and upmost customer attention . I scheduled appointment, was offered the lobby and car was serviced promptly
Always great and courteous service! They’re the best in town. Charles was great and extremely helpful in explaining everything in detail. Thank you
The service was exceptional! From the advisor to the technician, the quality exhibited was superb!
Pat was efficient & helpful. Made service of car workable.. Fixed numerous ideas problems.Totslly satisfied
Pat is great, I’ve never seen anyone work so hard..!! She also knows her job.
Jeffrey was knowledgeable, responsive and forthcoming. He demonstrated patience and made the delivery process as smooth as possible.
Very courteous and took care to explain everything in great detail. Sales and service were outstanding.
Great experierence! Wonderful team and environment. We will gladly recommend Nora and Mercedes-Benz of Boerne.
Boerne Mercedes has excellent customer service. Especially Chris Forbes and Seth Castaneda.!!! Always prfessional, kind, and very knowledgeable.
Great service Lynda is great and they are fast and do what they promise. Thumbs up
It is a pleasure to work with Patricia Enriquez and her team! They always provide great service with a smile!
Excellent service team. Ryan de la Hunty is my service advisor. Keeps me up to date on the status of service, especially when repairs take a while.
James Patch is always very helpful the minute you walk in the door. Thankful for his experience and knowledge on the sprinter van. Did the service work notified me completed the repair all in record time. I’m thankful.
They take very good care of their customers! Service is excellent! My go-to dealership.
Linda De La Cruz is the most professional and attention to detail service representative. High recommend her
First class dealership! Have been going there for many years and whether buying a car or using the service department they always treat me right. Last week my sales person William Taylor was great!
Honest, skilled and ethical. I have another Mercedes dealer 5 minutes from my home. I’d rather drive 30 minutes to use Mercedes of BOERNE and make sure everything is done right and unnecessary repairs are not presented as critical only to increase my repair bill. Honesty and skill.
Linda, was so efficient and explained everything! Very patient! You are lucky to have her😋
They always take great care of me and my car. My service person always makes me feel special.
Very courteous and thorough. Nice to have a loaner car as my car was being worked on. David my service advisor was top notch.
Ken was absolutely amazing!!! Thank you for the exceptional service. My car was fixed and washed at the end and it looked beautiful. Ken was great at communicating with me through the process. Would highly recommend him to anyone.
Thoughtful and respectful sales experience. Shortest ever time in finance, highly experienced staff. It was a pleasure to work with our salesman. Happy with our choice of dealership and auto.
Service Manager Lynda De La Cruz is the best. She really knows her stuff. I won’t work with anyone else in Service.
Lynda is so wonderful to work with. So helpful and communication is easy. She understands my needs when bringing my vehicle in for service.
Thank you once again to Mercedes-Benz of Boerne and service advisor David Rockwell for making our service visits a good experience. The service advisors and technicians do excellent job in maintaining our GLE400!!
Great personalized service. Representative Pat was very friendly and kind enough to make an arrangement for Uber service.
Awesome service !!! They are so very nice and very accommodating. Absolutely love the facility. It feels like home. Definitely a place I will be coming back too.
Excellent service on my 2024 AMG GLE .. David took care of us and we will be back for our next service due..
Service advisor was awesome. Quality workmanship. Completed on time and dealership is customer oriented. Awesome service!
Arturo was great. He kept me informed of the service progress. He provided a great guest experience.
Great service The communication is excellent. Service advisor is awesome quick and efficient and very clean the dealership.
Service was great follow up was excellent CSR came back spotless keep up the great work
Look for Pat in service, and Jeff in sales. They make it worthwhile. The loaner department is ok, but has opportunities for improvement. Submitted kindly.
We have taken our vehicles to MB boerne for ~20 years now for service. They always go above and beyond. Lately, Chris has been our service advisor and he has been nothing short of amazing. If you want good, honest service, ask for him. This is the kind of guy you want around and Mercedes needs to give him a raise. I’ll keep going back!
Excellent Service!!! Patrica did a nice job of keeping me informed and technicians got work done in a timely fashion.
Linda was my service advisor and she does a great job and I will always use her so nice to deal with.
The service department staff are all very kind and helpful! They listen and make me feel valued.
Had a great experience with David in the service department. He was very nice and helpful!
Great service from the minute you drive up to the premises of Mercedes of Boerne.
Lynda De La Cruz kept me updated through the entire service process! She always provides outstanding kindness and professionalism!!!
Excellent service, very well performed work. Just a bit expensive but in line with most dealerships.
Always feel welcome Always cordial / knowledgeable staff Pat Enriquez in service department is always exceptional
People at dealer are very friendly. Service is also kind and friendly. Tech shop View window is nice as well.
Great service, Benjamin, very patient did a great job in taking time answering all our questions and concerns. He made our buying process very smooth and comfortable.
Lynda de la Cruz is the best service advisor! She always provides excellent customer care and support.
My service advisor is a jewel. Although my SL, after being in service for a month, mainly just sitting, had to go back to have the top collapsible mechanism fixed (it was lose & rattled terribly while driving) the research done by my service advisor was excellent, & he was able to identify a new system for navigation, Bluetooth, radio & cd, that I could use, given my reluctance to learn ‘high tech’ gadgets. It was unfortunate that my S/A was on leave for part of both visits to the shop, which delayed matters quite a bit, & lacked ...
Lynda took care of everything for me. Explained what was done to resolve the issue and provided loaner vehicle so I would not be without transportation
I’ve dealt with Service and Mark Delafuente as well as Linda de la Cruz Do an excellent job.
Jeff was amazing!!! Great through the entire sales process and even offered and drove new car to us in Austin and picked up the trade in. Truly, top notch!
The service at this dealership is so great, I highly recommend Mercedes Benz of Boerne.
Everyone was great and handle their business professionally with a lot of respect. Thank you
Always professional, efficient, and good with communication. Have always had good experiences with this dealership.
When I? Drop my car off for it's 10 o'clock appointment.I was taking right in and service was fast and excellent excellent, Even gave me a it's loner so that I can get around and do other things I had to
Mr Charles Pircher is very helpful and super good salesman, thank you for my new truck!
The dealership is great trying to fix manufacturing defects...My brand new 2024 GLE 450e has been in service for 37 days out of 56 days of ownership with check engine light and charger not connected indicators coming on. I have opened 2 cases with Mercedes Exec team and still waiting on a resolution. The Texas lemon law has already kicked in since it over 30 days with 3 service dropoffs since 7/31/2024. Hello Mercedes...!!!
Service was excellent, as always, Mercedes-Benz of Boerne. David kept me informed of the progress of their service and of the costs of options for additional services. We live within driving range of four Mercedes dealerships. We prefer Borrne for all our M/B needs—purchase, service and trade-ins
They were courtesy, prompt, and professional. Despite being 40 minutes from my house and not the closest Mercedes dealership , l service my auto there because of their repulsion as a great service department. They delivered as always. My service advisor was David. He's great!
Eddy is a fantastic service rep and has treated us so well we really love everything about the dealership!
Chris offered great professional and kind service. He was excellent. The persons that washed did not do a good job, and it had to be redone. The last person who drove my car back, did not say anything, just parked it and walked away.
Great service department, Pat was very tentative to our needs and we were kept well informed.
Eddy Waters was very professional, right away he sent me the prices for the work they were doing on my vehicle. Mr. Eddy does excellent work. Thank you for all you do Mr. Eddy. Keep up the good work. The technician Erik did an excellent job on my vehicle. My vehicle feel good while driving and feeels very smoothly. Mr. Eddy and Erik thank you so much for everything you do.
The service department has always met my needs. James Patch is my go to guy!
Wonderful dealership and service department. Linda is the best service manager. So helpful and keeps me updated through the service.
My car was serviced in the time frame promised and the friendliness of the staff was above reproach.
The people who work here were really nice and made sure that we understood how the process was going to go.
Service appointmen set fast. Loaner car was also arranged. Pick up after service was completed was also quick and efficient.
Reviews & Testimonials | Mercedes-Benz of Boerne