Mercedes-Benz of Boerne Reviews & Testimonials
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Customer Testimonial Videos
Please watch some of our customer’s testimonial videos and see what they have to say about Mercedes-Benz of Boerne. We pride ourselves in providing the best luxury car buying experience.
Customer Reviews
I recently had an exceptional experience at Mercedes-Benz of Boerne. From the moment I walked in, I was greeted with professionalism and warmth. The showroom is immaculate, and the staff truly goes above and beyond to ensure customer satisfaction. Additionally, their service department is top-notch. Scheduling an appointment was easy, and they treated my vehicle with the utmost care. The attention to detail and customer-first approach really set this dealership apart.
Fast and easy, took good care of my car and finished the work at the time promised. They didn’t have any unexpected cost or additional work.
Great people! Also the atmosphere is one of the best. Coffee, snacks, warm fireplace, clean restrooms. Lots of choices too
Quick, efficient, and considerate service! We own a sprinter van for six children, and it is nice when a dealership can give you appointment times and help you plan out an expected completion time. Thank you.
Salesman knows history well very courteously and respects clients place was nice in and out the way I like to do business
Linda is an amazing advisor that addressed all of my concerns. She also was patient throughout the process.
Made appointment and had loaner car waiting. Pat was very helpful and efficient. The work was done that same late, so I arranged to drop loaner off next day. Picked up car, clean and all good
Ivan was very pleasant and nice to work with. He made sure all of my requests were taken care of.
Comfortable experience in a beautiful setting. The process was easy, didn't take very long, and everything was fully explained so I could make the correct choice for me. I highly recommend Boerne Mercedez Benz!
Extremely exceptional service by Ms De La Cruz. She was attentive to all the service needs of my Benz.
Lynda, my service associate is awesome. Always responds promptly and professionally and takes care of any issues. She is always very pleasant to deal with. Have been with Lynda for years!
Although I have closer dealerships closer, I have always been comfortable with taking my Sprinter tp Boerne Mercedes.
Great service! Charles is always cordial , professional and easy to help. Kudos to a great team.
Service department is by far the best I’ve ever delt with! Charles is always responsive and helpful!
Mercedes Benz of Boerne provided me with excellent customer service overall and Chris kept me well informed throughout the entire process as well.
My service advisor, David was phenomenal. He kept in contact, kept me looped in every step of the way and exceeded all of my expectations
I recommend Mercedes Benz of Boerne because the staff are caring and extremely caring and polite. The service is excellent …
I got three things accomplished: Service B, Windshield Replaced, and Replaced Lost Key Fob. I liked that I could get many things accomplished at one place and in about a day and a half. Also loved getting a loaner vehicle so that I could continue my daily activities & errands without interruption! 🙂
David Rockwell was awesome! He helped me know what to do with my next steps.
Ivan and his guys in the Service Department went above and beyond to get my Sprinter repaired and back on the road! Service like this is hard to find these days. Thank you, gentleman!
Outstanding Service Follow up My service was prompt Service provided waiting Will return and continue service with my service coordinador
⭐️⭐️⭐️⭐️⭐️ I recently took my GLE 350 to Mercedes-Benz of Boerne for service, and let me tell you—Charles is an absolute legend! From the moment I walked in, he greeted me with a smile so bright I thought he was part of the dealership’s lighting system. Not only is Charles incredibly friendly and helpful, but he also has the patience of a saint. He explained everything about my service in a way that even I—someone who thinks “torque” is just a fancy way of saying “twist”—could understand. He made sure my car was taken care of with the ...
Outstanding knowledgeable and courteous service manager. Repair ended up being more complex than originally thought and resolution was found and performed in a timely manner. Great staff.
My service advisor,Pat, and other employees are always courteous and do a great job. No complaints.
Ivan and Kenny at Mercedes of Boerne were do helpfully and got me back on the road when my Mercedes Diesel RV needed repair. I really liked all the friendly people that I met while I was there. Thank you so much
Mercedes of Boerne provides an excellent customer experience from the moment you pull into the valet. Ivan, Sprinter Sevice Advisor, is great to work with. He communicates, lets you know what services should be performed and is great to work with. Thanks for taking care of your customer's!
Outstanding service! Personnel are nothing short of outstanding. Would recommend dealership’s service department! Bravo Zulu!
Mercedes Benz of Boerne took exceptional care of me and my vehicle needs. The team was friendly, Knowledgeable, and made me feel like I was the most important person there. It was everything you would expect from a luxury dealer like Mercedes-Benz. I can say without hesitation, It was by far the best car buying experience I have ever had. Even after the sale, my salesman, Michael followed up to make sure I was satisfied and ensured all my needs were met. They have earned a customer for life.
Staff all very professional. No high pressure tactics. Easy negotiations and paperwork. Gave w a fair price on the car I bought and the one I sold, no low balling my trade in unless my experience with other dealers.
Mercedes Boerne has always shown its customers great service. Thank you eddy for getting us what we needed and in 24hrs we had our car fixed. Thank you MBB!
Linda de la Cruz is always the best service advisor! She takes great care of us and makes our Mercedes Benz experience stress-free every time.
We always receive a pleasant and professional experience with the service department. Fast and friendly every time.
Great communication and fast, friendly service. Top Notch all the way. We will be back.
MB of Boerne is the best dealership south of the state capital. There is no other close to their customer service. They treat you like family and care to your needs with sincere. I cannot see myself going to another dealership other than MB of Boerne. They are the best above the rest, period.
Customer service & Patricia Enriquez always excellent to deal with. All positive with MB Boerne Tx
Guy represented Mercedes very well. He was a pleasure to work with in purchasing our vehicle. We would not own a Mercedes if it had not been for Guy.
I had an absolutely incredible experience purchasing my C300, all thanks to Rey! From start to finish, he made the process stress-free. He even arranged for my pickup from the airport, which was a huge help. Rey stayed in contact throughout and even followed up after the transaction to ensure everything was perfect. His professionalism, knowledge, and dedication truly set him apart. If you’re buying from Mercedes-Benz of Boerne, do yourself a favor and ask for Rey—he’s phenomenal!
Michael T. was a fantastic sales rep. He made the process fast and seamless. He took care of every detail. I highly recommend you request Mike when you visit Mercedes of Boerne.
The service was professional, quick, and easy! Charles kept me updated with everything I needed to know. Thank you for your help, Mercedes Benz of Boerne and Charles Spencer!! 🙂
Pat is great in the service department Very helpful and knowledgeable and communicative Service is great and efficient
David in the service department went out of his way to be helpful and professional. Even at the time I picked my car up and he was swamped with customer invoices, he remained calm and patiently explained the service that had been completed on my car.
The service department lacks communication skills and fails to follow up on a timely manner.
Service beyond measure. From the moment we stepped on the service drive to when we picked up our vehicle nothing but excellence.
Mercedes-Benz of Boerne Service department always does a great job for us. They are thorough when evaluating service issues. Lots of great amenities in the waiting area while you are waiting for your vehicle to be serviced. If you are not waiting, loaner vehicles are usually available. The waiting area is quiet and peaceful. We have been driving Mercedes for the last 45 years, and we have always been pleased with the quality of service in any way. We are treated like family with each visit.
I previously left a negative review but decided to give this dealer another chance. Brought my car for service after Engine light came on. They diagnosed a bad oil pump valve and quoted me $5132 to replace. That's over $5,000 for a single repair!!!! I took my car to Mercedes of San Antonio and they replaced same valve for $2500 - that's half the price. Will never go back to Boerne again.
This dealership is top-notch Their customer service is outstanding - I am 50 minutes away and well worth it - although I tried the dealership 10 minutes away from me (Selma) - I had to walk out disappointed! But Boerne customer service is phenomenal and they go out of their way to make sure you are taken care of! I took my car to get serviced for maintenance, David explained absolutely everything they did and how continued maintenance improves the quality of my car! He even gave me a print out of recommended maintenance service my car “may” require next time I ...
Jeff Bouchard was wonderful throughout the entire buying/leasing purchase. He offered me a great deal. The entire negotiation process was through phone calls and emails. I never went to the dealership. He even delivered the car to me. I can't say enough good things about him.
Fast and efficient service an MB Boerne had a loaner car and was able to fit my schedule
I recently purchased my first vehicle through Mercedes Benz of Boerne, and let me tell you from start to finish I was thoroughly impressed by the professionalism I received. The communication and customer service I received from William, and Desiree was world class. I cannot recommend Mercedes Benz of Boerne enough. I will be going to them for all future vehicles, and recommending them to family, and friends.
Had a great experience working with Rey Espino. He worked out a fair trade deal, and we purchased a 2025 GLE450e. I’ve never been to a Mercedes dealer before. We’ll most definitely return. Thanks, Carl and Cindy
Great dealership that is always professional and the best Mercedes dealership in the Hill Country!
Courteous staff. David did a great job of explaining things and the work needed. Overall a very good experience.
I liked that I got a loaner Mercedes and did not have to take Uber all the way back to Alamo Heights. ! Also the salesmen are nice but not pushy. The dealership has good tea and snacks
When I initially bought my Mercedes from this dealership, I was very impressed with staff and service. Unfortunately, prices and cost to service. My vehicle. Continue to skyrocket and attention to customer service Dropped.
The Boerne Mercedes dealership deserves this five star rating because of the consistent outstanding services that they have provided for the three Mercedes that I have owned over the last 28 years. While I live in Helotes Texas, the closest dealership is in San Antonio. I have visited and been served by the San Antonio dealership twice in that period of time. While they provided good service, the Boerne dealership provides outstanding services.
I have taken my Mercedes to Mercedes of Boerne who has always provided exceptional service. My service representative, Lynda de la Cruz, is incredible in always being accessible and immediately responsive to getting my car scheduled for maintenance with very quick turn around.
Service department did a great job thanks to Lynda De La Cruz. Done right and on time
As always amazing service and customer care. James is always helpful and keeps you updated.
I only use Mercedes-Benz of Boerne, and my service advisor is Eddie Waters. I trust them and the service is unmatched, even by other high end vehicle dealerships. As you drive up, you are met with a stellar team in the service area. The very next minute you are at the desk of Mr Waters and he listens to your vehicle concerns. Eddie always goes above and beyond to make it a smooth and efficient car service experience. They always have a loaner vehicle that is a late model vehicle that is fun to drive. I will always purchase my ...
The Sale consultant Robert Broniszewski was very helpful and thorough. The whole team gave us excellent customer service. Thank you
It’s my first time at Mercedes of Boerne. David greet me very courteous with a big smile. I told him he was my first time here. Mrs Fisher, I will take care of you. I will walk you through it. Let me walk you to my desk in explain to you What are the steps that we need to do to take care of the automobile. I was very satisfied with his knowledge and explanation process and over all excellent Costumer Service and friendliness very genuine. I also love the staff every one is friendly and helpful. The cleanliness ...
MB-Boerne has the BEST service department! Eddie Waters takes great care of his clients!
The staff was friendly and David came out immediately to greet me regarding my car service. David explained everything I needed for my car, upfront costs and what my warranty will cover.
Fast , thorough and friendly. Easy to work with. Keeps you informed every step of the way
Responsive, courteous, professional, quick turnaround, friendly. Lynda and her team took care of my needs quickly in a caring manner. I always leave feeling well taken care of.
My service advisor was very knowledgeable and professional. The dealership was clean and very comfortable for my time there while my vehicle was being serviced.
Always pleased with the service I receive on my car. I highly recommend Mercedes Benz of Boerne.
Great dealership! Service Advisor Chris Forbes alway a great help. They really take of you
I scheduled a service appointment for my Tiffin motorhome that Has a Mercedes-Benz engine. I arrived 5 Minutes early and the service manager, James Patsch, Was there to greet me. He completed the work order, Answered several of my questions and concerns about my vehicle and also checked for any recalls.. Then he showed me to the lounge Waiting area, which had a multi function, coffee machine, and a large variety of different snacks and also various fruits. The large chairs were very comfortable, and there was also several workstations That were accessible for customers. In less than 3 Hours The service ...
MB of Boerne is wonderful. Clearly service is everything to them and each member of the staff, whether in the service area or sales area, are the best! We won’t shop anywhere else.
Linda is as helpful and informative as always! I never have any issues when I bring my vehicle in to them.
Linda De La Cruz is a very professional service agent that is always concerned about the quality and safety of the customer. Linda always takes the time to explain what the customer needs to know after diagnosis in order to keep the vehicle safe.
Best car buying experience ever thanks to me salesperson Benjamin Knack. I highly recommend buying here!
Absolutely love this dealership and LINDA in service. Wouldn’t go anywhere else. Thank You
It has a Good and fast service easy and fast scheduling very good facilities coffee is great
Great service, excellent reps, and fantastic assistance. Highly recommend, and greatly appreciative for the help!
All the people were friendly and respectful. Answer all questions and had the patience to let you make a decision.
Service Manager Patricia Enriquez is super. Very professional, knowledgable, courteous and helpful. Always a pleasure to work with her in getting my aito service needs completed.
MB of Boerne always comes through for me when I need them! Whether I need to have my car serviced or washed, I am greeted politely and made to feel like a guest during my visit. I appreciate the outstanding attention to detail by the service representative and the video provided by the service technician about my vehicle. Thank you MB of Boerne!
This Dealership is always very clean, and provides several conveniences such as comfortable waiting areas with snacks, coffee, water, TV, and WiFi. The staff (from my service advisor - Chris Forbes - who gets a 5 star rating from me, as well as the greeters who check in my vehicle, and the employees at the loaner desk) are always pleasant, attentive, responsive in a timely manner, and willing to answer my questions with a smile. The repairman who actually worked on my vehicle seemed to do an awesome job, because my car always seems to be in tip-top condition. I also ...
Great dealership. I am very pleased with my service advisor. She keeps me well informed and takes care of my needs with no hesitation whatsoever.
Great service advisor. Always attentive to my service needs. I am always happy to know my vehicle is well taken care of.
Linda was great and professional as always. Prompt service. Received the car clean and smelling great. Thank yall
Great sales experience. Dealership was very accommodating and willing to work with us. I would recommend.
Service rep Ms. Lynda De La Cruz is outstanding. She is very professional and expirence. She ensured that my service went smoothly. She kept updating me on time and ensuring a ride was available to take me home and bring me back to avoid waiting during servicing. Overall, the team that service the car did an excellent job. I look forward to keep working with Linda in the coming year for servicing. Finally, my experience with Albert Lopez today was outstanding. This getleman has a lot of experience about Mercedes-Benz products. We look at a couple of Mercedes-Benz Maybach S560 ...
I am treated with extreme respect and the problems with my vehicle are completed quickly.
I am very happy with the service of my car at this dealership. David was friendly and knowledgeable, and the job was done on the time he quoted me on and send me a link of the inspection.
My service advisor Pat always does a great job and gets me in and out of the dealership as expediently as possible
We bought our first Mercedes car over a month ago. William was incredibly helpful in helping us choose the right model for our family. Everyone, including the sales, finances, and maintenance teams, was welcoming, friendly, and knowledgeable.
Great Service and wonderful personalities! Everyone is very helpful especially Robert the gentleman that helped us.
Great service, friendly staff. Lovely very welcoming staff would definitely recommend. This dealership everybody should come and visit.
Always kind and very professional. Guy is a very knowledgeable individual. All aspects of my experience were flawless. From sales to finance to service.
Fast efficient and personal service. One day appointment, no waiting! I know high prices are from training and much overhead. TY Tom
Warm and professional service with smooth efficiency, and effective communication, nothing was left to want. Thank you!
Excellent service, friendly staff, reasonable prices, efficient and courteous. They even wash my car each time I visit
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Made an appointement online for oil change for my Sprinter based class c rv and arrived two hours early. They were able to take me in immediately and do a full service instead of just the oil change. I was out of service before my scheduled appointment was supposed to start! Excellent experience!
Booking the service was easy and price was better than others. They did not however give me my loaner vehicle and did not have pick up or drop off service. Other dealerships have been better at that part of the service.
Rey was very helpful. He got me what I wanted on price.. 100% satisfaction.will definitely go back to San Antonio
Friendly and courteous staff. The porters are polite and make sure that your Service advisor is informed you have arrived.
Reviews & Testimonials | Mercedes-Benz of Boerne